Linux operating system
Versatile IT professional with over a decade of experience in technical support, software development, and engineering. A Senior Support Engineer at Atlassian, I excel in providing exceptional support for Jira (On-Premises), consistently achieving a Exceeded Expectations on the yearly performance review. My role involved not only resolving complex issues and guiding migrations but also spearheading innovations like process automation and team collaboration initiatives.
With a solid foundation in automation and operational efficiency gained from my experience at Amdocs as a Technology Integration Engineer, I led incident management processes and developed monitoring solutions that significantly improved performance metrics. My journey began as a Java Web Developer, where I honed my technical skills and embraced Agile methodologies, and I further enhanced my development expertise at Hunt Energy IQ by creating customer-oriented web applications.
Known for my leadership capabilities, I have fostered a culture of collaboration and continuous improvement among cross-functional teams while also initiating innovative projects that elevated team morale. I am eager to leverage my technical acumen and problem-solving skills as I transition toward a DevOps or SRE role, aiming to contribute to system reliability, automation, and continuous improvement at an organizational level.
About Atlassian
Atlassian is an innovative software company known for its collaboration and productivity tools, including Jira, Confluence, and Bitbucket. With a strong focus on enabling teams to work better together, Atlassian empowers organizations to streamline their development processes and enhance communication. As a Senior Support Engineer, Francisco played a pivotal role in delivering top-tier support for Jira (On-Premises), addressing customer needs across various industries and ensuring optimal product performance.
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About AMDOCS
AMDOCS is a leading global provider of software and services for communications and media companies, specializing in solutions that enhance customer experiences and drive digital transformations. With a commitment to innovation and excellence, AMDOCS empowers organizations worldwide to optimize their operations and embrace new technologies.
Francisco’s experience at AMDOCS exemplifies his growth into a skilled Technology Integration Engineer with a solid foundation in Site Reliability Engineering (SRE) and DevOps principles. His expertise in automation and operational efficiency enables him to contribute significantly to organizational goals.
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About TIBCO
TIBCO Software Inc. is a premier global provider of integration, analytics, and event-processing software solutions, enabling businesses to streamline application connectivity and manage data effectively for expedited decision-making. Founded in 1997, TIBCO is known for solutions like TIBCO Cloud Integration and TIBCO Spotfire, which empower organizations across various industries. In the Nearshore division, Francisco closely collaborated with clients in the U.S. and Latin America, delivering tailored solutions to meet market-specific needs while fostering innovation and cooperation.
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About INFOSYS:
INFOSYS is a prominent global leader in IT services and consulting, established in 1981 and headquartered in Bangalore, India. With a strong presence in Mexico, the company specializes in delivering innovative solutions in areas such as artificial intelligence, cloud computing, and data analytics. INFOSYS plays a significant role in the IT landscape, helping organizations navigate digital transformations and enhance operational efficiencies. Recognized for its commitment to sustainability and employee welfare, it has earned accolades as a top employer, making it a key player in driving technological advancements and fostering talent in the region.
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About Hunt Energy IQ:
Hunt Energy IQ focuses on Global Energy Management and Sustainability (GEMS), providing cutting-edge solutions for energy resource planning. The company's primary goal is to help enterprises measure, monitor, monetize, and control energy resources, promoting a systematic approach for continuous energy improvement amid increasing global energy demands.
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About ETESA:
ETESA is a Mexican company operating under Consorcio Peredo, alongside REFACIL, DINAMO, and ABACO. It specializes in selling products to government employees through payroll deductions, providing a convenient way for them to make purchases via their payslips. With a presence across all regions of Mexico, ETESA serves a wide customer base.
In my role within the System Development Department, I focused on developing new features and troubleshooting system issues, ensuring the platform operated smoothly and met the diverse needs of the business.
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Linux operating system
Linux operating system
Git
Java Applications
Web Applciation
Web Application Server
Databases
Scripting
CI/CD
Learning anything NEW
Music
Movies
Family time
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