Francisco Crespo Smith

About Atlassian

Global software company known for Jira, Confluence, and Bitbucket—enabling agile collaboration for millions of teams worldwide.

• Delivered advanced support for Jira On-Prem, resolving complex infrastructure, DB, and performance issues across enterprise clients.
• Guided migrations and upgrades (Data Center ↔ Cloud, version upgrades) with minimal downtime.
• Automated workflows via Python + Flask app to parse Jira automation JSONs, improving visibility and team efficiency.
• Designed a Slack Bot for ticket visibility, adopted across EMEA/AMER support teams.
• Maintained >80% CSAT and ranked among Top 10 engineers for throughput and complexity.
• Led internal initiatives as AI Champion & Chief Vibe Officer, driving automation and team culture.

Key Technologies: Jira, Linux, Python, Flask, Docker, Kubernetes (training), SQL, Tomcat, Automation for Jira

About AMDOCS

Leading global provider of software and services for telecom and media, driving automation and digital transformation for enterprises worldwide.

• Automated infrastructure operations using Shell scripts, reducing manual errors by 30%.
• Developed monitoring tools (Grafana + InfluxDB) for 50+ environments, cutting incident response time by 50%.
• Led Incident Management Team, creating guidelines that improved MTTR by 10% for major clients (T-Mobile, AT&T).
• Supported deployments with Jenkins and TIBCO BW, ensuring stable multi-environment releases.
• Drove configuration management automation, reducing deployment times by 30%.

Key Technologies: Shell, Grafana, InfluxDB, Zabbix, Jenkins, AWS, Linux, TIBCO BW

About TIBCO

Enterprise integration and analytics software company helping organizations connect, unify, and analyze data for real-time decision-making.

• Developed TIBCO BW processes and automated MDM data loads via Shell scripting (50% faster execution).
• Supported Spotfire and MDM for enterprise clients (Pizza Hut, Banco do Brasil).
• Delivered customized solutions enhancing client reporting and analytics performance.

Key Technologies: TIBCO BW, MDM, Spotfire, Shell Scripting, SQL

About INFOSYS:

Global IT consulting leader delivering enterprise software, cloud, and digital services across 45+ countries.

• Supported TIBCO BW integrations and optimized BMC Remedy ITSM with dynamic forms (HTML5, JS).
• Built a Java tool to monitor business flows, reducing troubleshooting time by 50%.
• Mentored engineers on automation and DevOps practices.
• Improved collaboration between technical and business teams, enhancing service delivery.

Key Technologies: TIBCO BW, Java, BMC Remedy, EMS/MQ, Linux, HTML5/JS

About Hunt Energy IQ:

Energy management technology company providing digital solutions for sustainability and real-time energy monitoring.

• Developed PHP + JavaScript monitoring systems integrating REST APIs for energy analytics.
• Implemented TDD and data integration with national energy systems for real-time billing comparison.

About ETESA:

Mexican company under Consorcio Peredo (REFACIL, DINAMO, ABACO), providing payroll-deduction purchasing solutions for government employees nationwide.

• Built and maintained Java ADF CRM and later migrated to PHP; improved stored procedures and sales commission systems.
• Enhanced nationwide sales tracking and improved application performance.