Francis Asielue

Key Responsibilities:

• Install, configure, and upgrade Jira applications and associated plugins.
• Administer system-level settings, including global permissions, security schemes, notification schemes, and workflows.
• Maintain and optimize custom fields, screens, issue types, and field configurations.
• Manage and troubleshoot Jira application performance and reliability.
• Design, implement, and maintain custom workflows for various project needs (Scrum, Kanban, ITSM, etc.).
• Configure boards, filters, dashboards, and reports for various user groups and stakeholders.
• Create and manage Jira projects, components, versions, and epics to support software development, IT support, HR, or business operations.
• Manage user accounts, group memberships, and project roles in accordance with access policies.
• Provide Tier 2/3 support for Jira-related issues and requests.
• Train and support users and teams on Jira best practices, including issue tracking, dashboard usage, and agile boards.
• Develop and manage automation rules using Jira Automation or third-party tools (e.g., ScriptRunner, Power Scripts).
• Integrate Jira with other Atlassian tools (Confluence, Bitbucket) and external systems (e.g., Slack, GitHub, Jenkins, ServiceNow).
• Create and maintain REST API-based integrations for reporting, synchronization, or automation.
• Establish and enforce Jira standards and naming conventions across projects.
• Regularly audit system usage and data integrity.
• Ensure compliance with internal policies, data privacy, and security standards.
• Create advanced reports and dashboards using JQL (Jira Query Language) and third-party reporting plugins.
• Provide metrics to stakeholders on project progress, SLA adherence, team velocity, and backlog health.
• Maintain up-to-date documentation on Jira configurations, standards, and administrative processes.
• Collaborate with PMO, Agile Coaches, and IT teams to define and evolve Jira usage across the enterprise.
• Contribute to internal knowledge bases and Confluence spaces.
• Atlassian Jira (Software, Service Management, Work Management)
• Confluence, Bitbucket
• ScriptRunner, Automation for Jira, Power Scripts
• REST APIs and webhooks
• LDAP, Active Directory, SSO integration (e.g., SAML)
• JQL (Jira Query Language)
• SQL (for backend reporting and audits)
• CI/CD tools (e.g., Jenkins, Bamboo)
• Reporting tools (e.g., eazyBI, Tableau, Power BI)

• Monitor performance, health, and capacity of servers and databases.
• Collaborated with DevOps and Security teams to define key metrics, build customized dashboards, and set up alerts for critical events and anomalies.
• Conducted training and onboarding sessions for internal teams on effective use of dashboards, alert tuning, and log correlation using Splunk and Kibana.
• Established monitoring baselines and automated alerts, reducing mean time to detect (MTTD) and resolve (MTTR) critical incidents by over 30%.
• Coordinated with application owners and developers to ensure comprehensive log coverage and metric instrumentation.
• Linux Administration
• Web Development (Joomla, WordPress)
• SharePoint/ Jira Administration
• Primary support for the Microsoft Dynamics environment, including system backup, maintenance, patch updates, error logs, and release management
• Create projects and workflows for teams on Jira Cloud
• Develop, maintain, and provide technical expertise to transfer knowledge and information to clients and service providers
• Migrated on-premises applications to the cloud to handle autoscaling (Azure web app)
• Split the single-tier application into a 3-tier architecture to strengthen security and accessibility
• Maintaining user accounts on IAM, RDS services on AWS
• Designed an active/active DB architecture used for input and reporting purposes.
• Created a sandbox environment with WAF frontend to prevent SQL injection to companies website hosted on Azure.
• Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
• API testing and troubleshooting using Postman, SoapUI
• Developed, launched, and managed in-depth dashboards and reports for all team functions on both management and individual levels.
• Define cloud network architecture using Azure virtual networks, VPN, and ExpressRoute to establish connectivity between on-premises and cloud.
• Automate through scripts and implement operations best practices for virtualization environments
• Managed deployment of the company's website using Linux Docker web app on MS Azure.
• Act as Subject Matter Expert and own Most Effective Technology components (e.g., platforms, products), with expertise in troubleshooting problems generated while building, deploying, and providing production support.
• Managed multiple environments for both production and non-production, where primary objectives included automation, build out, integration and cost control.
• Migration of infrastructure, data and applications out of legacy data centers into cloud and hybrid environments (public and private)
• Mentor technical resources, run solution reviews, and oversee implementation quality to continue to improve software engineering practices.
• Configured hardware, devices and software to set up workstations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

• 5+ years of hands-on experience in cloud services (AWS, Azure)
• Led cross-functional teams in the successful implementation and onboarding of SWIFT, ensuring a secure and compliant financial messaging infrastructure aligned with banking standards.
• Oversaw end-to-end deployment of Microsoft Dynamics CRM, including stakeholder engagement, customization planning, data migration, and user training for sales and customer support teams.
• Directed the rollout and adoption of SharePoint as an enterprise document management and collaboration platform, streamlining workflows and improving interdepartmental communication.
• Acted as the primary liaison between technical teams, vendors, and business units during software implementation projects, ensuring alignment with business objectives and minimizing downtime.
• Managed change control and risk assessments during implementation phases, resulting in minimal disruption to business operations.
• Facilitated integration of Microsoft CRM with legacy systems and third-party applications, enhancing customer insights and reporting capabilities.
• Spearheaded post-implementation support and performance optimization, leading to a 25% improvement in system adoption and user satisfaction.
• Architect, design and implement solutions for Amazon AWS, other cloud services, and internal infrastructure
• Led the Application Support team in providing L2/L3 support for business-critical platforms, including SWIFT, Microsoft Dynamics CRM, and SharePoint, ensuring high availability and performance..
• Enhanced application performance by identifying and resolving technical issues on time.
• Achieved high levels of internal customer satisfaction through close collaboration with business units to address their specific needs and concerns.
• Contributed to product roadmaps by providing feedback from users on desired features and improvements based on support interactions.
• Reduced downtime with proactive monitoring of application health and performance.
• Created and maintained knowledge base articles, SOPs, and run books to streamline issue resolution and improve onboarding of new support staff.
• Conducted periodic application health checks, log reviews, and usage audits, helping optimize system performance and identify areas for automation.
• Delivered comprehensive training on a wide range of Microsoft applications, including Office 365, Azure, SharePoint, Dynamics CRM, Power BI, and more.
• Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.

• Provided front-end website development using WordPress, Hubspot and other editing software.
• Collaborated with marketing department to determine organizational need and design pages to meet goals.
• Spearheaded design and build of group company's websites using Joomla content management.
• Functioned as Web Editor for Divisions Internet/Intranet website, proofing and updating website information on daily basis using Joomla content management system.
• Install, test and troubleshoot regular and custom-made applications and train clients on distinct functions of applications.
• Updated existing applications and tested new features for compatibility with existing version of hardware and operating system.
• Helping sales executives in making technical presentations of products.
• Troubleshooting and solving technical queries of customers.
• Visiting customers along with sales executive for proof of concept and technical details of product.

• Self-assuredly contributed towards efficient reduction in operational costs by 20%, generated end-user self-service tools and documentation with sole intent of ensuring effective work process.
• Developed Applications for reporting and data collection.
• Abetted in process refinement to improve customer service and devised workarounds for problems and issues.
• Retained calm, professional demeanor when faced with high demand, high volume workloads.
• Daily backup of day to day data.
• Discovered improvements to reduce bugs and common problems experienced by users.
• Excelled at solving complex problems by identifying issues and creating solutions.
• Improved system stability, reliability and performance by 27 percent through implementation of new troubleshooting procedures.
• Developed new forms and dashboards, which improved completion rate by 55%. (More forms filled translates to more sales leads or more customer data quite valuable for company growth.)