Francis Asielue

Key Responsibilities:

• Install, configure, and upgrade Jira applications and associated plugins.
• Administer system-level settings, including global permissions, security schemes, notification schemes, and workflows.
• Maintain and optimize custom fields, screens, issue types, and field configurations.
• Manage and troubleshoot Jira application performance and reliability.
• Design, implement, and maintain custom workflows for various project needs (Scrum, Kanban, ITSM, etc.).
• Configure boards, filters, dashboards, and reports for various user groups and stakeholders.
• Create and manage Jira projects, components, versions, and epics to support software development, IT support, HR, or business operations.
• Manage user accounts, group memberships, and project roles in accordance with access policies.
• Provide Tier 2/3 support for Jira-related issues and requests.
• Train and support users and teams on Jira best practices, including issue tracking, dashboard usage, and agile boards.
• Develop and manage automation rules using Jira Automation or third-party tools (e.g., ScriptRunner, Power Scripts).
• Integrate Jira with other Atlassian tools (Confluence, Bitbucket) and external systems (e.g., Slack, GitHub, Jenkins, ServiceNow).
• Create and maintain REST API-based integrations for reporting, synchronization, or automation.
• Establish and enforce Jira standards and naming conventions across projects.
• Regularly audit system usage and data integrity.
• Ensure compliance with internal policies, data privacy, and security standards.
• Create advanced reports and dashboards using JQL (Jira Query Language) and third-party reporting plugins.
• Provide metrics to stakeholders on project progress, SLA adherence, team velocity, and backlog health.
• Maintain up-to-date documentation on Jira configurations, standards, and administrative processes.
• Collaborate with PMO, Agile Coaches, and IT teams to define and evolve Jira usage across the enterprise.
• Contribute to internal knowledge bases and Confluence spaces.
• Atlassian Jira (Software, Service Management, Work Management)
• Confluence, Bitbucket
• ScriptRunner, Automation for Jira, Power Scripts
• REST APIs and webhooks
• LDAP, Active Directory, SSO integration (e.g., SAML)
• JQL (Jira Query Language)
• SQL (for backend reporting and audits)
• CI/CD tools (e.g., Jenkins, Bamboo)
• Reporting tools (e.g., eazyBI, Tableau, Power BI)

• Monitor performance, health and capacity of Servers, Databases
• Dynamics 365 Administration
• Performance Optimization
• System Configuration
• Troubleshooting Technical Issues
• Linux Administration
• Web Development (Joomla, WordPress)
• SharePoint/ Jira Administration
• Monitoring Tools (Kibana, Solar winds)
• Primary support for Microsoft Dynamics environment including system backup, maintenance, patch updates, error logs, and release management
• Create projects and workflows for teams on Jira cloud
• Develop, maintain and provide technical expertise in order to transfer knowledge, information to clients and service providers
• Migrated on premise applications to cloud to handle autoscaling (Azure webapp)
• Split single tier application into three tier architecture to strengthen security and accessibility
• Maintaining user accounts on IAM, RDS services on AWS
• Designed active/active DB architecture used for input and reporting purpose.
• Created a sandbox environment with WAF frontend to prevent sql injection to companies website hosted on Azure.
• Maintained Salesforce platform by monitoring support tickets, user issues, and employee workflows.
• API testing and troubleshooting using Postman, SoapUI
• Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
• Define cloud network architecture using Azure virtual networks, VPN and express route to establish connectivity between on premise and cloud.
• Automate thru scripts and implement operations best practices for virtualization environments
• Managed deployment of company's website using Linux Docker web app on MS Azure.
• Act as Subject Matter Expert and own Most Effective Technology components (e.g. platforms, products) Expertise in trouble shooting problems generated while building, deploying and production support.
• Managed multiple environments for both production and nonproduction where primary objectives included automation, build out, integration and cost control.
• Migration of infrastructure, data and applications out of legacy data centers into cloud and hybrid environments (public and private)
• Mentor technical resources, run solution reviews, and oversee implementation quality to continue to improve software engineering practices.
• Configured hardware, devices and software to set up work stations for employees.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• 5+ years hands on experience in cloud services (AWS, Azure)
• Architect, design and implement solutions for Amazon AWS, other cloud services and internal infrastructure
• Implemented AWS architecture for high availability, scalability using various AWS services - EC2, S3, Route53, ELBs, Subnets, VPCs, RDS, Autoscaling.

• Provided front-end website development using WordPress, Hubspot and other editing software.
• Collaborated with marketing department to determine organizational need and design pages to meet goals.
• Spearheaded design and build of group company's websites using Joomla content management.
• Functioned as Web Editor for Divisions Internet/Intranet website, proofing and updating website information on daily basis using Joomla content management system.
• Install, test and troubleshoot regular and custom-made applications and train clients on distinct functions of applications.
• Updated existing applications and tested new features for compatibility with existing version of hardware and operating system.
• Helping sales executives in making technical presentations of products.
• Troubleshooting and solving technical queries of customers.
• Visiting customers along with sales executive for proof of concept and technical details of product.

• Self-assuredly contributed towards efficient reduction in operational costs by 20%, generated end-user self-service tools and documentation with sole intent of ensuring effective work process.
• Developed Applications for reporting and data collection.
• Abetted in process refinement to improve customer service and devised workarounds for problems and issues.
• Retained calm, professional demeanor when faced with high demand, high volume workloads.
• Daily backup of day to day data.
• Discovered improvements to reduce bugs and common problems experienced by users.
• Excelled at solving complex problems by identifying issues and creating solutions.
• Improved system stability, reliability and performance by 27 percent through implementation of new troubleshooting procedures.
• Developed new forms and dashboards, which improved completion rate by 55%. (More forms filled translates to more sales leads or more customer data quite valuable for company growth.)