Francesca Giorgia Marrella
Kustvaarderstraat 18, Amsterdam
Summary
Self-motivated HR Agent possessing several years of experience in human resources field and in-depth knowledge of organizational processes. Proficient in handling different HR processes, posting job vacancies and providing administrative support to human resource personnel. Successfully partners with other departments to achieve objectives.
Overview
10
10
years of professional experience
Work History
HR Specialist
Action
03.2021 - Current
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with managers to identify and address employee relations issues.
- Completed human resource operational requirements by scheduling and assigning employees.
- Updated HR database with new employee information, changes in benefits, and other details.
HR Generalist
Catawiki
10.2017 - 09.2020
- Updated HR database with new employee information, changes in benefits, and other details.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Customer Care Executive
Concentrix International Europe B.V.
05.2016 - 10.2017
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Maintained and managed customer files and databases.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Kept accurate records of all customer interactions and transactions.
Office Executive
Comdata S.p.A.
11.2013 - 09.2015
- Managed confidential documents, maintaining a secure filing system to protect sensitive information.
- Handled incoming calls professionally while directing inquiries appropriately according to departmental responsibilities.
- Maintained client files and spreadsheets with office management software.
- Organized company events and conferences, executing seamless logistics and coordinating all necessary resources.
- Assisted in budget preparation, tracking expenses to ensure adherence to financial goals.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained a clean and orderly work environment, contributing to increased employee satisfaction levels within the office space.
- Onboarded new employees, leading comprehensive training sessions that facilitated successful role transitions.
Education
Master of Science - Criminology
Criminology And Investigative Sciences
Roma, Italy04.2015
Bachelor of Science - Law
Law
Lecce, Italy10.2013
Skills
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Data Entry
- Positive Attitude
- Administrative Support
- Strong Problem Solver
Languages
Italian
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
Timeline
HR Specialist
Action
03.2021 - Current
HR Generalist
Catawiki
10.2017 - 09.2020
Customer Care Executive
Concentrix International Europe B.V.
05.2016 - 10.2017
Office Executive
Comdata S.p.A.
11.2013 - 09.2015
Master of Science - Criminology
Criminology And Investigative Sciences
Bachelor of Science - Law
Law
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