FOTEINI ANDREOU

• Managed practical action plans to respond to audit discoveries and compliance violations.
• Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
• Design Company’s Policies and procedures related to compliance and AML matters.
• Prepare and submit compliance reports to the Board of Directors and regulatory bodies.
• Maintain the corporate Code of Conduct policies and practices.
• Oversaw divisional marketing, advertising and new product development.
• Represented organization at industry conferences and events.
• Give guidance for corrective measures to other departments.
• Respond to any Compliance inquiries.
• Identify practical solutions to Regulatory Compliance issues or threats posed to the business.
• Prepare new and/or update existing policies and procedures to ensure compliance with rules and regulations.
• Enforce organization standards, policies, and procedures.
• Analyze regulatory developments, new compliance legislation and market developments and prepare proposals for management review.
• Identify, examine, and report suspicious activities related to money laundering and terrorist financing.
• Compliance risk assessment process ensuring that all compliance risks are appropriately identified, assessed, reported and monitored.
• Performing compliance reporting to ensure that reporting obligations are fulfilled.
• Responsible of conducting internal audits.
• Lead and coordinate a remote team of 8 compliance professionals, ensuring consistent communication, performance management, and adherence to compliance standards.
• Conduct market research, engage stakeholders, and provide strategic recommendations for new licensing opportunities aligned with company objectives.
• Other duties as reasonably directed by the CEO or delegate.
• Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.

• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Developed and maintained compliance database, tracking all compliance activities and documents.
• Identified, investigated and documented compliance violations and recommended corrective measures.
• Assist in preparation of periodic and other reports to be submitted to BVI, FSC and FSA.
• Assist Licensing team for submitting applications to regulatory authorities for obtaining expanding licenses.
• Assist in development and implementation of risk-based compliance monitoring program.
• Develop, maintain and update of compliance and AML manuals, policies, procedures and controls and ensure their compliance with relevant laws and regulations.
• Identify, examine and report suspicious activities related to money laundering and terrorist financing.
• Assist in compliance risk assessment process ensuring that all compliance risks are appropriately identified, assessed, reported and monitored.
• Performing compliance reporting to ensuring that reporting obligations are fulfilled.
• Assisting in conducting internal audits.
• Review new regulations and providing advice on necessary actions to be taken.
• Created procedure for Complaints department, increased productivity by 10%.
• Maintained accurate and detailed compliance records.
• Ensured company policies were implemented and adhered to.
• Drafted monthly and quarterly compliance reports to inform upper management.
• Liaised with external certifying agencies to verify compliance or clarify corrective actions.

• Performed KYC/CDD on corporate clients (including EDD)- cryptocurrency exchanges, hedge funds, payment service providers, trusts, marketplaces, non-profit organizations; across multiple jurisdictions (i.e. USA, UK, EU/EEA, BVI, KY);

• Reviewing corporate legal documents including Memorandum and Articles of Association, Resolution, Minutes, Share Certificates, etc;

• Approving retail accredited investors accounts (Equivalent of professional clients in US);

• Performing customers life-cycle compliance monitoring and re-evaluation company's customers;

• Performing clients screening though software such as Onfido and RDC and resolving or investigating possible PEP hits;

• Compliance analysis and support of Operational Compliance control for various process - E.g Due Diligence, Enhance Due Diligence control checks, transaction monitoring alerts and escalations;

• Internal Reporting- compilation, provision and support the Global Compliance team, as well as providing point of contact for internal stakeholders;

• Responsible for keeping current clients satisfied and delivering exceptional service on a day-to-day basis;

• Worked on Transaction Monitoring Projects for medium and high-risk clients;

• Work closely with MLRO's, Account Managers/ VIP and other key stakeholders within the business

• Proven project management skills and ability to operate under time pressure; Managed to onboard over 500 clients within one year.

• Displayed energy and enthusiasm in fast-paced environment.

• Used Microsoft Word and other software tools to create documents and clear communications.

• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

• Direct communication with client's and agents for analyzing and resolving complaints and requests;
• Respond to internal team queries and second line support regarding client transactional processing;
• Performed financial transactions, including credit card transfers, wire transfers and alternative payment methods, such as e-Wallets;
• Verifying and approving client's documents regarding KYC/AML requirements;
• Daily/monthly reconciliation of clients' accounts;
• Dealing with banks regarding fraud cases;
• Conducting chargeback letters and updating CRM;
• Reviewing and monitoring client's account for unusual and suspicious transactions under AML law and companies' requirements;
• Reporting to compliance department on a daily basis;
• Experience with MT4/MT5 platform and reporting;
• Resolve internal and external queries in timely and professional manner;
• Worked with large volumes of data, completed accurate calculations, and presented results in required formats.
• Organized financial documentation and statements with detailed and accurate information about transactions.