Florina Duţescu

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
• Assisted in recruitment to build team of top performers.
• Oversaw quality control measures, maintaining high standards for all project outputs.
• Optimized resource allocation, ensuring projects were delivered within budget and scope.

• Maintained and improved operational performance by completing action plans, resolving problems, and controlling implementations.
• Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
• Led team meetings to discuss progress, address concerns, and share best practices for continuous
• Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
• Served as the go-to Process Expert and primary liaison for assigned processes and districts.
• Provided critical support and guidance to team members on process-related inquiries.
• Conducted comprehensive training and offered operational assistance to enhance team performance.
• Collaborated with the Team Leader to design and execute targeted process training programs.
• Facilitated knowledge sharing through adherence to Standard Operating Procedures (SOPs) and updates on processes and business intelligence.
• Expertly analyzed and resolved complex issues to maintain seamless operations.
• Delivered full administrative support, optimizing team efficiency and workflow.
• Strategically assigned tasks to the most qualified team members, ensuring high-quality outcomes.
• Championed ongoing professional development through dedicated training and mentorship initiatives.
• Reduced errors in daily tasks with thorough training sessions and regular feedback on individual performances.
• Encouraged open communication among team members, allowing for constructive feedback and continuous improvement in daily operations.

• Collaborated with cross-functional teams to ensure seamless project integration and alignment with organizational goals.
• Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
• Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
• Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
• Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
• Ensured compliance with company policies and industry regulations throughout all stages of a given project''s lifecycle.
• Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
• Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
• Prepared and submitted reports on job progress and safety conditions to upper management.

Booking & changes

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
• RQB - reactive quoted: creation, re-creation, additions and deductions;
• Operates changes according to process requirements in various existing records
• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed in time)
• Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting), according with the documented customer requirements
• Processes changes in project structures or orders, depending on the requests received
• Handles customer configuration requests (creating, modifying, extending and creating links)
• Fulfills the role of a "quality controller" in a constant and proactive way: filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtain additional clarifications, missing documents / information where needed)

Billing & Credits

· Initiate, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);

· Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);

· Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes;

Registration of requisitions

· Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)

· Process standard parts requests and other associated tasks (changes in material settings, extensions, replacements)

· Process direct purchase requests as instructed by the project manager

Reporting activities

· Perform business reporting based on business requirements, following the required frequency;

· Performs client request processing in SAP, Compass or FX;

· Performs troubleshooting reporting, processing, and troubleshooting according to business requirements;

• Managed accounts payable and property settlement accounts.
• Streamlined accounts payable processes for timely vendor payments and improved cash flow management.
• Supported month-end closing activities, reconciling accounts payable ledgers and preparing accurate financial reports.
• Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
• Closely monitored accounts payable balances, proactively identifying potential late payments or delinquencies before they occurred.

• Managed accounts payable and property settlement accounts.
• Supported month-end closing activities, reconciling accounts payable ledgers and preparing accurate financial reports.
• Ensured timely payments by accurately recording invoices, reconciling accounts payable, and processing checks.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Collected and verified telephone numbers, addresses, and proper spelling of names.
• Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
• Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.