FLOORTJE ANNA ALIDA JONGSMA

Responsibilities:

• Collecting customer feedback for digitalization projects and new product/services
• Met customer service expectations through problem resolution, daily communication, and follow-up, boosting satisfaction scores to 80%.
• Increased repeat business through exceptional customer service during deliveries.

• High school (VMBO, HAVO, VWO) in English, Dutch, physics, math, chemistry, biology, and economics.
• University/HBO students in biology.
• Supported students with helpful study habits and exam strategies.
• Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Research project on Virus-derived siRNAs in plant cells.

• Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
• Prepared project presentations and reports to assist senior staff.
• Gathered, organized and input information into digital database.
• Gained experience in labatory machinery for genomic and cellular studies.
• Gained skills in usage of bioinformatic software tools and databases,

• Elderly with neurological diseases or physical disabilities
• Revalidation centers, care homes, and hospitals.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.

• Learned to stay calm during patient behavioral episodes and hallucinations.

1. Employee at animal hotel and farm 'de Werf', Amsterdam

2. Bookshop employee at Bruna/IJburg Boeken, Petra Hoogenboom, Amsterdam