Summary
Overview
Work History
Education
Skills
Websites
Awards
References
Timeline
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Fiona Connolly

EHR Senior Business Systems Analyst
50 Ocean Wave, Salthill, Galway

Summary

Passionate about digital health, pharmacy, improving healthcare systems and medication safety. Currently a Senior Business Systems Analyst at TELUS Health for the Collaborative Health Record (CHR), a rapidly advancing and innovative Canadian Electronic Health Record (EHR), and the Kroll Pharmacy Management Software (PMS) platform. Qualified pharmacist with experience across community, hospital and research settings, now seeking to apply this expertise at UPMC Ireland to support the development and implementation of the Cúram EHR. Skilled in optimising prescription workflows, integrating drug interaction checkers and clinical decision support, and leading cross-functional teams. Self-motivated, exceptionally adaptable to change, with excellent attention to detail, analytical skills, and recognised as a friendly, collaborative team player and leader. Experienced in fast-paced environments, joining InputHealth during its early startup phase (15 employees) and contributing to its growth and scale-up to 100 staff before acquisition by TELUS Health.

Overview

10
10
years of professional experience

Work History

EHR & PMS Senior Business Systems Analyst

TELUS Health (formerly InputHealth)
03.2022 - Current
  • Key partner to the Product team on pharmacy/prescription optimisation, clinical decision support, and regulatory compliance.
  • Acted as SME for medication functionality, raising JIRA tickets, testing product enhancements, and collaborating with the Clinical Working Group on prescription workflows.
  • Led automation and SAASification of processes, cutting implementation timelines by 50% and costs in half.
  • Managed process primes team across Learning, Project Management, Account Configuration and Data Migration.
  • Produced SOPs, workflow maps, and a detailed migration workflow manual with prescription mapping/validation.
  • Reported KPIs to leadership, conducted gap analysis, and embedded Lean and Fair Process improvements.

Project Manager

TELUS Health
12.2020 - 02.2022
  • Spearheaded change management during InputHealth’s acquisition by TELUS Health; acted as CHR & Prescription SME.
  • Developed training materials, ran training sessions, produced weekly FAQs, and transitioned roles into TELUS.
  • Partnered with Educational Content team to build user help resources.
  • Coordinated launch of CHR self-directed learning for 300+ staff.
  • Managed data migration projects, UAT validation, and post-go-live issue resolution.
  • Oversaw billing/account management and applied process improvements to reduce implementation costs.

Special Project Coordinator & Implementation Specialist

InputHealth
02.2019 - 12.2020
  • Joined InputHealth in startup phase (15 employees) and contributed to scale-up to 100 staff pre-acquisition.
  • Supported recruitment and onboarding in addition to project duties.
  • Secured major RFPs (public health, mental health, academic institutions).
  • Led integration of third-party drug interaction checker into CHR.
  • Delivered client training, managed go-lives, and acted as enterprise medication trainer.
  • Supported clients post go-live with troubleshooting and enhancements.

Data Cleanup Specialist

Sierra Wireless
11.2018 - 02.2019
  • Conducted large-scale data quality project in Salesforce/Eloqua for marketing analytics.

Community Pharmacist

Clarity Locums & Pharmaconex
09.2017 - 10.2018
  • Delivered services across multiple community pharmacies, ensuring PSI compliance and patient care.

Hospital Pharmacist

Tallaght University Hospital (Adelaide & Meath Hospital, Dublin 24)
01.2017 - 08.2017
  • Delivered oncology services, including medication reconciliation, chemotherapy verification, and counselling.
  • Worked in aseptic unit preparing chemotherapy/sterile products.
  • Dispensary pharmacist and on-call pharmacy rota.
  • Provided clinical cover in palliative care, haematology, cardiology, care of the elderly, endocrinology, neurology, and vascular medicine.
  • Updated SOPs, supported error reporting, and trained staff/students.

Pharmacy Intern

Tallaght University Hospital
09.2015 - 09.2016
  • Rotated through neurology, endocrinology, palliative care, and medicines information services.
  • Assisted in chemotherapy compounding, clinical audit, and research.
  • Delivered departmental presentations and supported medication safety initiatives.
  • Covered Senior Oncology Day Ward Pharmacist role including chemotherapy workload management.

Education

Master of Pharmacy (MPharm) -

Royal College of Surgeons in Ireland
11-2016

Bachelor of Science (Pharmacy) -

Trinity College Dublin
12-2015

Skills

  • Medication Management & Pharmacy Systems Optimisation

  • EHR & PMS Implementation (CHR, Kroll PMS)

  • Product Collaboration & Clinical Decision Support Integration

  • Process Improvement (Lean, Fair Process), Change Management & Governance

  • Workflow Design, SOPs, Current/Future State Mapping

  • Data Migration, Validation, UAT & Post-Go-Live Support

  • Training Design & Delivery (50 healthcare professionals)

  • Stakeholder Engagement, Recruitment & Team Leadership

  • Tools: JIRA, Confluence, Salesforce, Microsoft Office, Google Workspace

Awards

McNeil Practice of Pharmacy Prize, Gold Medal for Academic Excellence

References

Josh Shapiro – TELUS Health / InputHealth (Colleague)
“Fiona’s can-do attitude, outstanding organisational skills, and ability to dissect complex problems were invaluable in a fast-paced environment. She optimised processes and workflows, driving significant efficiency improvements.”

Dr. Damon Ramsey – CEO of InputHealth (later acquired by TELUS Health)
“Fiona is a remarkable professional with adaptability, sharp attention to detail, and a genuine passion for healthcare solutions. She was pivotal in RFPs, process improvements, and complex implementations.”

Puneet Seth, MD – CMO of InputHealth and Direct Manager
“Fiona consistently led complex initiatives, especially in prescription management and training. She was instrumental in scaling implementations, nationalising processes, and embedding continuous improvement.”

Nathan Hiebert – CTO of InputHealth “Fiona’s technical expertise, client management skills, and pharmacy background brought unique strength to digital health projects, particularly in medication safety and process improvement.”

Marc Fontaine – TELUS Health (SVP, Direct Manager)
“Fiona played a pivotal role in streamlining implementation processes, reducing effort, and increasing client satisfaction. A natural collaborator and leader.”

Timeline

EHR & PMS Senior Business Systems Analyst

TELUS Health (formerly InputHealth)
03.2022 - Current

Project Manager

TELUS Health
12.2020 - 02.2022

Special Project Coordinator & Implementation Specialist

InputHealth
02.2019 - 12.2020

Data Cleanup Specialist

Sierra Wireless
11.2018 - 02.2019

Community Pharmacist

Clarity Locums & Pharmaconex
09.2017 - 10.2018

Hospital Pharmacist

Tallaght University Hospital (Adelaide & Meath Hospital, Dublin 24)
01.2017 - 08.2017

Pharmacy Intern

Tallaght University Hospital
09.2015 - 09.2016

Master of Pharmacy (MPharm) -

Royal College of Surgeons in Ireland

Bachelor of Science (Pharmacy) -

Trinity College Dublin
Fiona ConnollyEHR Senior Business Systems Analyst