Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Filip Grác

Filip Grác

Sales Account Manager Direct Market

Summary

Knowledgeable and dedicated Senior Customer Service Representative with more than 5 years of customer service and order management experience in the industry adds value to business by providing outstanding customer service, engaging customers and building relationships with clients. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.



Overview

5
5
years of professional experience
7
7
years of post-secondary education
5
5
Languages

Work History

Senior Customer Service Representative

TTEC
Athens
05.2021 - Current

Call center agent supporting travel industry for Czech market.

Senior Customer Service Representative

Teleperformance Greece
Athens
02.2019 - 03.2021

Call center agent supporting tobacco industry for Slovak market.

Blog Editor

United Societies of Balkans (Balkan Heart)
Thessaloniki
01.2018 - 01.2019

Year long stay with the Thessaloniki based non-governmental organisation as a volunteer journalist and blog editor.

Tourist Information Centre Guide

MsKs Hnúšťa
Hnúšťa
06.2017 - 12.2017

Providing information for tourists and visitors of our city, raising awareness about unique sites in the local area.

Education

Master of Arts - English Philology

– Palacký University in Olomouc
Olomouc, CZ
09.2009 - 06.2013

Erasmus Exchange Programme - English Philology

University of Aarhus
Aarhus, DK
08.2010 - 12.2010

Bachelor of Arts - British And American Studies

University of Prešov
Prešov, SK
09.2006 - 08.2009

Skills

    Customer Relations

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Software

Ms Office

Social Media

WordPress

VideoPad

Adobe Premiere Pro

Interests

Linguistics and literature

Visual arts

Film

History

Culture

Music

Travelling

Timeline

Senior Customer Service Representative

TTEC
05.2021 - Current

Senior Customer Service Representative

Teleperformance Greece
02.2019 - 03.2021

Blog Editor

United Societies of Balkans (Balkan Heart)
01.2018 - 01.2019

Tourist Information Centre Guide

MsKs Hnúšťa
06.2017 - 12.2017

Erasmus Exchange Programme - English Philology

University of Aarhus
08.2010 - 12.2010

Master of Arts - English Philology

– Palacký University in Olomouc
09.2009 - 06.2013

Bachelor of Arts - British And American Studies

University of Prešov
09.2006 - 08.2009
Filip GrácSales Account Manager Direct Market