Fikir Hailu
Addis Ababa
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
14
14
years of professional experience
Work History
Sales Executive
FedEx express
01.2009 - 09.2012
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Presented professional image consistent with company's brand values.
Travel Agent
Wagit Travel Agency
01.2013 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Generated reports on travel trends and customer feedback to inform business goals.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Associate of Arts - Sales And Marketing Education
Admas University College
Olympia 09.2007
Bachelor of Arts - Marketing Management And Research
Reft Valley University
Ethiopia 06.2019
Associate of Arts - Ticketing
Ethipian Airlines
Bole 11.2011
Skills
- Team Oversight
- High-Volume Environments
- Client Consultations
- Package Sales
- Services Promotion
- Sales Negotiation
- International and Domestic Travel
- Ground Transportation Planning
- Travel Agency Accounting
- Travel Arrangements
Timeline
Travel Agent
Wagit Travel Agency
01.2013 - Current
Sales Executive
FedEx express
01.2009 - 09.2012
Associate of Arts - Sales And Marketing Education
Admas University College
Bachelor of Arts - Marketing Management And Research
Reft Valley University
Associate of Arts - Ticketing
Ethipian Airlines
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