FERRAN CANIZARES
Global Process Owner Aftermarket
Boxmeer, NL
Summary
Driven and analytical with passion for optimizing business processes and achieving operational excellence. Possesses deep understanding of process improvement methodologies and data analysis, coupled with proficiency in workflow automation and project management. Dedicated to leveraging skills to streamline operations and enhance efficiency.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Business Process Owner Aftermarket
MAREL
12.2021 - 02.2025
- Responsible for the design, implementation, monitoring and maintenance of the Aftermarket processes
- Ensuring and driving harmonization and standardization of ways of working across the organization, focusing on changes to IT, master data, processes and reporting, and ensuring seamless transformation programs within the aftermarket processes
- Reporting to the Global Service Excellence Director
- Achievements:
- Design, documentation and implementation of new processes for the Marel Global Distribution Center (GDC), Marel Customer Center (MCC) and continuous improvement in Field Service, Technical Support and Commercial Service processes
Business Process Consultant
MAREL
05.2017 - 11.2021
- Part of Global Business Services, which is a cross-functional and cross-industry consulting team for projects, improvements, and optimization, enabling the company to work in an aligned and efficient way
- Main focus in Aftermarket (Service), Record-to-report (Finance) and IT management processes
- Analyze needs for process design, improvement, and documentation
- Work collaboratively across relevant departments and partner IT, subject matter experts and other stakeholders to identify business requirements
- Process analysis and change, best practices for continuous improvements Monitor, measure and provide feedback on process compliance monitoring
- Achievements:
- Complete mapping of the global Aftermarket, IT, and Record-to-report processes and supporting documentation into a global BPMS (Business Process Management System) to make them accessible to the whole organization
- Re-design Aftermarket service and spare parts processes based on new service organization blueprint and several enterprise-wide improvement initiatives
Global Service Delivery Process Manager
MAREL
03.2015 - 04.2017
- Focus on aligning standard processes and metrics across the company for continuous improvements of service delivery
- Responsible for process cost efficiency, quality of service and adequate resource allocation (utilization rates), reporting directly to Global Head of Service and acting through the Regional Service Managers and Industry Service Managers
- Achievements:
- Improved service performance management, system usability and adoption in service delivery as part of the follow-up phase and maintenance of the global processes and systems
Service Business Analyst
MAREL
07.2012 - 02.2015
- Business analysis responsibility in an enterprise-wide project team to globally harmonize processes, systems, metrics and roles for service management across the organization
- Responsible for analyzing business requirements, identifying opportunities and risks, evaluating alignment with global strategy and stakeholders with the end goal of delivering process and system design requirements to IT for evaluation, acceptance test, implementation and follow up
- Achievements:
- Process, systems and performance management dashboards successfully aligned and implemented into 4 industries, 23 locations world-wide and more than 1.600 users
Regional Service Manager
MAREL
12.2007 - 06.2012
- Managing a service team of Field Service Engineers, Spare Parts Coordinators and Service Coordinators, responsible of effective and efficient service delivery and customer satisfaction, sales of service Contracts, sales of spare parts, installations supervision, Break-fix, Preventive Maintenance and training and consulting services
- Team management, customer management, Continuous improvement of processes, profitability management
- Part of the steering committee together with Finance Director and Regional Director
- Achievements:
- Increased customer satisfaction together with a complete service business turnaround: from negative results to target profit, best-in-class first time fix, improved response time and spare parts delivery time, doubled Service Contract base
Head of Technical Support and Customer Service
ADBRAINTAGE SA
04.2007 - 11.2007
- Design and launch of the worldwide customer service and support services products
- Development of tools for the sale of services, improvement of service quality, development of remote maintenance systems
- Development of productivity improvement tools and consulting services products
Global Marketing Manager
ADBRAINTAGE Inc.
10.2001 - 06.2007
- Reporting to the CEO, responsible for global strategic marketing and promotion in the USA, EMEA and LATAM
- Responsible for the design and implementation of a custom CRM system to support global sales process and marketing strategy
- Design and launch of marketing campaigns and responsible of coordinating contents and planning our participation in international fairs and exhibitions
- Supporting pricing policy for new products, design of commercial offer and message
- Supporting the opening of the US subsidiary in office rental, contracting local vendors, and recruiting administrative and technical personnel
Education
Executive MBA -
EADA
01.2009 - 01.2010
Engineer - Electronics
UNIVERSITAT POLITÈCNICA DE CATALUNYA
01.1992 - 01.1996
Skills
Team leadership qualities
Certification
The Hong Kong Polytechnic University, ISE101x: Knowledge Management and Big Data in Business, 2021
Locations
- Boxmeer, Boxmeer, NL
- Barcelona, Barcelona, Spain
- Ft. Lauderdale, Ft. Lauderdale, FL, USA
Timeline
Business Process Owner Aftermarket
MAREL
12.2021 - 02.2025
Business Process Consultant
MAREL
05.2017 - 11.2021
Global Service Delivery Process Manager
MAREL
03.2015 - 04.2017
Service Business Analyst
MAREL
07.2012 - 02.2015
Executive MBA -
EADA
01.2009 - 01.2010
Regional Service Manager
MAREL
12.2007 - 06.2012
Head of Technical Support and Customer Service
ADBRAINTAGE SA
04.2007 - 11.2007
Global Marketing Manager
ADBRAINTAGE Inc.
10.2001 - 06.2007
Engineer - Electronics
UNIVERSITAT POLITÈCNICA DE CATALUNYA
01.1992 - 01.1996
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