Summary
Overview
Work history
Education
Skills
LANGUAGE PROFICIENCY
Hobbies and Interests
References
Community Service
Timeline
Generic
Felicite A. Abouadje

Felicite A. Abouadje

Den Haag

Summary

Detail-oriented administrative professional with a proactive approach and proven ability to manage multiple tasks in fast-paced environments. Strong organizational skills and commitment to accuracy enhance office operations and streamline processes. Excellent support provided to colleagues, clients, and stakeholders through attentive listening and a helpful nature. Dedicated to delivering high-quality administrative support that aligns with organizational goals.

Overview

15
15
years of professional experience

Work history

Creative Social Media Content Creator | Video Editor

AI-Savvy Digital Storyteller
01.2019 - 08.2025
  • Produced engaging video content for social media platforms (Reels, TikTok, YouTube Shorts).
  • Wrote compelling content including captions, scripts, and campaign messages.
  • Utilized AI tools to enhance content creation and boost productivity.
  • Monitored trends and adjusted strategies to maintain audience engagement.
  • Helped increased followers from 500 to over 30 thousands followers
  • Wrote persuasive copy for product descriptions and adverts.
  • Translated complex information into easily digestible content.
  • Streamlined content production through use of CMS tools.
  • Monitored social media channels, increased brand awareness.
  • Engaged with online communities to foster brand loyalty.
  • Crafted visually appealing posts using graphic design software.
  • Produced compelling content by conducting thorough research.
  • Developed compelling visual stories by editing raw video footage.

HR & Office Administrator

Radiometer Benelux B.V
Zoetermeer
06.2021 - 03.2024
  • Played key role in supporting day-to-day HR operations, ensuring accurate records, smooth communication with employees and third parties, and compliance with internal policies and Labor laws.
  • Managed employee sick leave registration and maintained accurate absence records
  • Acted as point of contact with Arbodienst (occupational health service) to coordinate employee reintegration and medical assessments
  • Drafted and issued employment contracts, ensuring legal accuracy and alignment with company policies
  • Maintained and updated employee records and HR databases (e.g. personal data, contract changes, leave tracking)
  • Supported interview process, onboarding and offboarding processes, including documentation and access management
  • Handled employee queries related to HR matters, benefits, and company procedures
  • Collaborated with payroll to ensure accurate and timely processing of employee data
  • Ensured confidentiality and GDPR compliance in all HR-related data handling (WORKDAY)
  • Office Administrator Responsibilities - Radiometer Benelux B.V
  • - Managed lease agreements and maintained contacts with Landlords
  • - ensured smooth day-to-day operations by managing facilities, logistics, and administrative tasks
  • Oversaw day-to-day facility operations and office logistics.
  • - Managed lease car arrangements, office inventory, and supply procurement.
  • - Coordinated business travel and organized corporate events and internal trainings.
  • - oversaw office setup, layout, and ongoing maintenance
  • - Acted as primary liaison for vendors, contractors, and building management.
  • - Provided administrative support to HR and finance teams.
  • - event planning

Customer Care – European Operations Co-Ordinator

Ossila BV
Leiden
01.2020 - 05.2021
  • Processed customer orders and managed end-to-end fulfillment.
  • Issued invoices and export/shipping documentation.
  • Maintained accurate records of customer interactions, transactions, and feedback in CRM systems
  • Handled customer queries, returns, and complaints with professionalism.
  • Maintained CRM systems and supported sales and finance teams.
  • Assisted in training and mentoring new customer service staff to ensure consistency in service standards
  • Collaborated with internal department to address customer needs and improve service delivery.

HR Assistant | Public Healthcare HR Support

Tamale Teaching Hospital Ghana
02.2015 - 06.2018
  • Maintained and updated employee records, including leave, promotions, and transfers in alignment with civil service protocols
  • Assisted in recruitment and onboarding of healthcare professionals, ensuring proper documentation and orientation
  • Processed and recorded sick leave, annual leave, and maternity leave, in accordance with Ghana Health Service policies
  • Communicated with external bodies such as Ghana Health Service (GHS) and Social Security and National Insurance Trust (SSNIT) for staff welfare and compliance matters
  • Supported drafting and issuance of employment letters, transfer notices, and confirmation documents
  • Assisted in organizing staff training sessions, workshops, and CPD (Continuing Professional Development) programs
  • Handled internal correspondence and contributed to preparation of reports and HR audits

Facility Support Officer

V&D shop, The Hague
The Hague
01.2011 - 01.2014
  • Company Overview: V&D was Dutch department store chain that existed for over a century and went bankrupt in 2016
  • Acted as first point of contact for facility-related issues from staff and escalated them to facility manager when necessary
  • Monitored office equipment, supplies, and facility stock levels, placing orders where required
  • Assisted with office setup, moves, and reorganization of workspaces
  • Provided administrative support including documentation of maintenance requests, supplier invoices, and facility reports.
  • Planned and organized meetings, including agenda setting and minute-taking where required
  • Managed lease agreements and maintained contact with landlords

Communication & Office Support Intern

A D P C - The Hague
The Hague
06.2013 - 12.2013
  • Supported day-to-day running of office, ensuring organized and professional environment for staff and visitors
  • Managed organization’s social media platforms, including content creation, scheduling, and engagement tracking to enhance online presence
  • Provided administrative support to office staff, maintaining clear communication and documentation
  • Took accurate minutes during meetings, followed up on action points, and assisted with internal reporting
  • Helped plan and execute office events, workshops, and team meetings, ensuring logistics ran smoothly
  • Assisted in arranging travel bookings, hotel accommodations, and visa support for staff and visiting professionals
  • Contributed to collaborative and culturally diverse work environment, working closely with international Teams

Research Intern | Labor Market & Education Alignment Study

Accra Polytechnic (Now Accra Technical University), Accra, Ghana – In collaboration with The Hague University of Applied Sciences
Accra
10.2012 - 02.2013
  • Conducted comprehensive Labor market analysis in Ghana, focusing on employment trends and sector growth
  • Evaluated relevance of courses offered at Accra Polytechnic in relation to current and projected job market demands
  • Designed and distributed surveys and questionnaires to students, graduates, and employers to gather primary data
  • Conducted interviews with faculty, Labor experts, and industry professionals to understand skills gaps and recruitment challenges
  • Prepared and presented detailed research report with actionable recommendations for bridging education-to-employment gap
  • Collaborated with international peers and academic supervisors from The Hague University of Applied Sciences, enhancing cross-cultural research skills

Education

MBA - Economics & Governance

Leiden University
Leiden, South Holland
09.2023 - 08/2025

Bachelor of Public Administration - International Public Management

The Hague University of Applied Sciences
The Hague, South Holland
09.2010 - 07/2015

Associate of Arts - Governance

Leiden University
Leiden
01.2013 -

High School Diploma - Administration

ROC
Eindhoven
01.2008 - 1 2010

High School Diploma - NT2 Levels 3 & 4

ROC
Eindhoven
01.2007 -

Skills

  • Microsoft office package
  • Google workspace
  • Social Media
  • Teamwork
  • Organizational & Time management
  • Cross-cultural communications
  • Conflict resolution –
  • Attention to details
  • Program monitoring & evaluation

LANGUAGE PROFICIENCY

English Native / Bilingual Proficiency
Dutch C1 / Professional working proficiency
French A1 / Basic

Hobbies and Interests

photography, Cooking, video editing, cooking

References

References available upon request.

Community Service

Engaged in community outreach initiatives, advocating for at risk youth and empowering single parents. Provide mentorship, guidance, and access to resources that foster resilience, personal growth, and social integration

Timeline

MBA - Economics & Governance

Leiden University
09.2023 - 08/2025

HR & Office Administrator

Radiometer Benelux B.V
06.2021 - 03.2024

Customer Care – European Operations Co-Ordinator

Ossila BV
01.2020 - 05.2021

Creative Social Media Content Creator | Video Editor

AI-Savvy Digital Storyteller
01.2019 - 08.2025

HR Assistant | Public Healthcare HR Support

Tamale Teaching Hospital Ghana
02.2015 - 06.2018

Communication & Office Support Intern

A D P C - The Hague
06.2013 - 12.2013

Associate of Arts - Governance

Leiden University
01.2013 -

Research Intern | Labor Market & Education Alignment Study

Accra Polytechnic (Now Accra Technical University), Accra, Ghana – In collaboration with The Hague University of Applied Sciences
10.2012 - 02.2013

Facility Support Officer

V&D shop, The Hague
01.2011 - 01.2014

Bachelor of Public Administration - International Public Management

The Hague University of Applied Sciences
09.2010 - 07/2015

High School Diploma - Administration

ROC
01.2008 - 1 2010

High School Diploma - NT2 Levels 3 & 4

ROC
01.2007 -
Felicite A. Abouadje