Felicina Cesare
Restaurant manager
Sittard,LI
Summary
Hardworking, flexible and passionate job seeker with strong organizational skills. Eager to learn new work procedures and willingness to take on added responsibilities to meet institutional requirements. Dedicated to the work with extensive daily planning, operations experience and ensuring team members are updated and properly qualified to perform on current and corresponding projects dictated by the organization. Manages and oversees work flow of team members in accordance with standard operating procedures, minimizing work delays. Seeking employment opportunity that offers professional challenges and personal growth within the organization, utilizing management skills with adaptable approaches and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Restaurant Manager
Merici Hotel
Sittard, The Netherlands
09.2022 - Current
- Monitor inventory of supplies and purchase orders to maintain adequate stock levels.
- Reconcile cash and credit card transactions to maintain accurate financial records.
- Motivate and empower staff to perform at company standards and beyond.
- Provide professional developement feedback and reviews of subordinate staff members.
- Coordinate with HR and Hotel Manager for recruitment and administrative inclearance of new staff members.
- Develop unique events and special promotions to drive sales.
- Inspect equipment and machinery for proper working condition and direct staff to clean and repair as needed.
- Enact progressive disciplinary measures for staff, manage work zones, and oversee opening and closing duties.
- Review timesheets and administration of employee entitlements and benefits.
- Mediate conflict resolution brought up between team members with professional solutions.
- Present HR-related information to employees in clear and concise manner to ensure they uphold standard operationg procedures.
F&B Supervisor
Merici Hotel
Sittard, The Netherlands
02.2022 - 08.2022
- Respond to customer complaints, addressing concerns, and distress with amicable interactions.
- Conduct hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verify staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Develop ongoing training initiative to improve beverage knowledge of serving employees.
- Resolve customer complaints involving food or beverage quality and service.
F&B Server
Merici Hotel
Sittard, The Netherlands
09.2021 - 01.2022
- Enter orders accurately to produce finalized checks and attain correct payments from guests.
- Use point-of-sale systems and completed end-of-shift paperwork accurately.
- Remain focused, calm and professional during peak rush hours.
- Provide courteous, friendly service while multitasking in fast-paced environment.
Receptionist
I mansanielli
Caserta, Italia
10.2019 - 06.2021
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Manage multiple tasks and met time-sensitive deadlines.
- Answer central telephone system and directed calls accordingly.
- Confirm appointments, communicated with clients, and updated client records.
- Answer phone promptly and directed incoming calls to correct offices.
- Correspond with clients through email, telephone, or postal mail.
- Maintain confidentiality of information regarding clients and company.
Education
Master's Degree - Modern languages for international communication and cooperation
Università Dedli Studi Suor Orsola Benincasa
Naples, Italy 09.2019 - 06.2023
Bachelor's Degree - Linguistic and cultural mediation
Università Degli Studi Di Napoli L'Orientale
Naples, Italy 2015 - 2019
Skills
Operations and staff management
undefinedTimeline
Restaurant Manager
Merici Hotel
09.2022 - Current
F&B Supervisor
Merici Hotel
02.2022 - 08.2022
F&B Server
Merici Hotel
09.2021 - 01.2022
Receptionist
I mansanielli
10.2019 - 06.2021
Master's Degree - Modern languages for international communication and cooperation
Università Dedli Studi Suor Orsola Benincasa
09.2019 - 06.2023
Bachelor's Degree - Linguistic and cultural mediation
Università Degli Studi Di Napoli L'Orientale
2015 - 2019
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