Fatima Diane Verberne
North Brabant
Summary
Dynamic professional with extensive experience in office administration and customer service at Holland America Line. Proven track record in enhancing operational efficiency and maintaining meticulous records. Skilled in data entry and documentation, with a strong attention to detail. Adept at fostering collaboration across departments to drive project success and improve guest satisfaction.
Overview
16
16
years of professional experience
Work History
Wholesale Administrator
Paccar Financial Europe
11.2021 - Current
- As a contract Administrator in Paccar Financial the Job assist different European Countries. It is important in this position to work accurately, to be able to switch easily between legislation and instruction per country and work closely with difference departments
- Assisted with financial tasks such as billing and bookkeeping, supporting the overall stability and success of the practice.
- Oversaw budget tracking and reporting, ensuring accurate financial records and compliance with organizational policies.
Guest Relations Lead & Administrator / Supervisor
Holland America Line
07.2017 - 03.2020
- Managed administrative workflows, ensuring efficient operations and adherence to company policies.
- Streamlined communication between departments, enhancing collaboration and project turnaround time.
- Developed and maintained comprehensive filing systems, improving document retrieval efficiency.
- Coordinated scheduling for meetings and events, optimizing resource allocation and participant availability.
- Trained new staff on administrative processes, fostering a knowledgeable team environment.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Guest Relations Associate
Holland America Line
06.2012 - 07.2017
- Delivered exceptional guest service, addressing inquiries and resolving issues to enhance customer satisfaction.
- Coordinated with onboard departments to ensure seamless operations and guest experiences.
- Managed guest feedback processes, implementing improvements based on insights gathered.
- Trained new staff on company policies, procedures, and best practices for guest relations.
- Led initiatives focused on improving guest communication methods across various platforms.
- Safeguarded sensitive information by adhering to privacy policies when handling confidential guest data.
- Assisted in the resolution of billing issues, ensuring guests left satisfied with their overall stay.
Sales Account Manager
Cebu Parklane International Hotel
12.2011 - 06.2012
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Executed targeted sales strategies to achieve revenue goals in competitive markets.
- Collaborated with marketing team to design promotional materials and campaigns for hotel offerings.
- Conducted market research to identify new business opportunities and trends in hospitality sector.
- Analyzed client feedback to refine service delivery processes, improving overall guest experience.
- Provided training and mentorship to junior sales staff, promoting best practices in account management.
Front Desk Receptionist
Cebu Parklane International Hotel
11.2009 - 12.2011
- Greeted and assisted guests, ensuring exceptional customer service throughout their stay.
- Managed phone inquiries and reservations using hotel management software effectively.
- Coordinated check-in and check-out processes, enhancing workflow efficiency for front desk operations.
- Provided information on hotel amenities and local attractions, improving guest satisfaction levels.
- Resolved guest complaints promptly, maintaining positive relationships and encouraging repeat visits.
- Trained new front desk staff on operational procedures and customer service protocols.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor of Science - Nursing
University of San Carlos
Cebu City Philippines03-2009
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Documentation and reporting
Timeline
Wholesale Administrator
Paccar Financial Europe
11.2021 - Current
Guest Relations Lead & Administrator / Supervisor
Holland America Line
07.2017 - 03.2020
Guest Relations Associate
Holland America Line
06.2012 - 07.2017
Sales Account Manager
Cebu Parklane International Hotel
12.2011 - 06.2012
Front Desk Receptionist
Cebu Parklane International Hotel
11.2009 - 12.2011
Bachelor of Science - Nursing
University of San Carlos
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