Cremic & Pottery Glaze
Farzaneh Yousefi
IT Systems And Network Administrator
Tehran
Summary
Experienced, adaptable, and collaborative professional with a strong background in IT best practices and leadership. Possesses extensive knowledge of network administration and systems troubleshooting, with proficiency in implementing and managing IT infrastructure. Committed to optimizing technology performance to drive operational efficiency and improve user experience.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
IT Systems and Network Administrator
Ario Network
Tehran
09.2022 - Current
- Designed and implemented comprehensive IT infrastructures for over 15 companies, ranging from small offices (10 employees) to large-scale environments, including a factory with 100 employees.
Deployed and managed Microsoft services such as Active Directory, File Server, and MDaemon for email solutions, ensuring efficient and secure communication for clients.
Delivered IT outsourcing services, providing end-to-end solutions from network design and infrastructure setup to helpdesk support for companies lacking internal IT teams.
Oversaw and managed backup and disaster recovery solutions, utilizing Veeam Backup & Replication for reliable on-premise and cloud backups, including SQL Master Backups on cloud servers.
Implemented enterprise-level security solutions with Kaspersky, safeguarding client networks and data against potential threats.
Provided ongoing technical support for users, resolving network, system, and software issues, and ensuring uninterrupted operations.
Installed and maintained telecommunication systems, including Panasonic analog phones and VoIP, optimizing communication systems for businesses.
Trained and mentored two team members concurrently, enhancing team efficiency and ensuring proficiency with tools such as MikroTik, VMware, and Windows Server.
Conducted proactive monitoring and maintenance of IT environments to ensure system reliability, performance, and alignment with client business goals.
Junior System Administrator
Ario Network
Tehran
06.2020 - 09.2022
- Supported and maintained IT systems and networks under senior supervision
- Installed, configured, and managed servers and software applications
- Provided user support and troubleshooting for various operating systems (Windows, Linux)
- Assisted in managing network infrastructure and VOIP systems
- Contributed to backup and recovery using Veeam Backup & Replication
- Helped implement security measures with Kaspersky Antivirus
- Assisted with email system maintenance (MDaemon)
- Installed and maintained network hardware
- Reported to IT Supervisor and suggested system improvements
Software Documentation
ParsPooyesh Fanavar Co
Tehran
12.2019 - 06.2020
- Plan, develop, deliver and maintain operational guidance, data documentation, help files, and online manuals
- Work with the Technical Communications Specialist to develop traditional and multimedia training content for data systems through presentations, help systems and online user guides
IT Helpdesk
Sharif University of Technology
Tehran
07.2016 - 12.2019
- Provided IT support for incidents and requests, troubleshooting system and network issues according to ITIL practices, serving over 18,000 users at Sharif University of Technology.
- Documented, tracked, and monitored issues to ensure timely resolution for a wide range of technical problems.
- Created technical documentation and user guides for over 10,000 students, faculty, and staff.
- Managed and configured client systems (Windows, Mac) and mobile devices for over 15,000 users.
- Built, configured, and deployed over 1,000 laptops, desktops, VoIP phones, and other accessories.
- Supported datacenter users with colocation and VPS services, assisting hundreds of users in the datacenter environment.
- Inspected and maintained cable lines, replacing faulty hardware as needed, ensuring 99% uptime for the network infrastructure.
IT Expert
Parseh Dentistry
Tehran
10.2014 - 06.2016
Computer Teacher
Talash Elementry School
Tehran
09.2013 - 06.2014
IT Expert
Malaek Bilingual Complex
Tehran
08.2012 - 07.2013
IT Researcher
Ministry of ICT (Telecommunication Infrastructure Company)
Tehran
10.2010 - 02.2011
Teacher
Municipality of Tehran
Tehran
07.2009 - 09.2009
Education
Master (MSc/MA) - IT Management-Advance information system
Islamic Azad University of Science And Research of Tehran
Tehran 01.2012 - 01.2018
Bachelor (BSc/BA) - IT Engineering
Islamic Azad University South Tehran Branch
Tehran 01.2006 - 01.2011
Skills
Veeam Backup & Replication
Kaspersky Antivirus
MDaemon
MikroTik
PBX-Panasonic Central
Microsoft OS
Network
MCSE
CCNA
Computer Hardware
Network troubleshooting
Network systems installation
Network performance monitoring
Server management
VoIP systems
Virtualization technologies
Personal Information
Date of Birth: 07/20/87
Interests
Running
Caligraphy
Timeline
IT Systems and Network Administrator
Ario Network
09.2022 - Current
Junior System Administrator
Ario Network
06.2020 - 09.2022
Software Documentation
ParsPooyesh Fanavar Co
12.2019 - 06.2020
IT Helpdesk
Sharif University of Technology
07.2016 - 12.2019
IT Expert
Parseh Dentistry
10.2014 - 06.2016
Computer Teacher
Talash Elementry School
09.2013 - 06.2014
IT Expert
Malaek Bilingual Complex
08.2012 - 07.2013
Master (MSc/MA) - IT Management-Advance information system
Islamic Azad University of Science And Research of Tehran
01.2012 - 01.2018
IT Researcher
Ministry of ICT (Telecommunication Infrastructure Company)
10.2010 - 02.2011
Teacher
Municipality of Tehran
07.2009 - 09.2009
Bachelor (BSc/BA) - IT Engineering
Islamic Azad University South Tehran Branch
01.2006 - 01.2011