Farouq Mahamed
Northampton,east midlands
Summary
Aspiring Technician with expertise in maintenance scheduling efficiency and advanced troubleshooting. Proficient in diagnostic testing and mechanical repairs, including oil changes and fault code reading. Utilises diagnostic software to enhance work prioritisation and ensure optimal performance. Holds a driving license, demonstrating commitment to comprehensive service delivery. Career goals include leveraging technical skills to drive innovation in automotive diagnostics.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Customer service advisor
AIT home delivery
Northampton, East midlands
06.2023 - Current
- Designed training programmes for enhanced team performance.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Strengthened client relationships with clear communication and problem-solving skills.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
Service technician
The Duston garage
Northampton , East midlands
06.2018 - 09.2018
- Calibrated devices to guarantee optimum performance during operations.
- Performed routine inspections to uphold high operational efficiency.
- Reduced downtime through prompt responses to service calls.
- Rotated and balanced tyres to ensure even wear.
- Advised customers to purchase quality parts to promote long-lasting performance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
A receptionist
Travelodge
01.2021 - 06.2023
- Managing incoming calls via the main switchboard, directing calls to the correct department.
- Enabled smooth front desk operations by maintaining an effective stationery supply inventory.
- Reduced waiting times through effective time and resource management.
- Managed bookings using Booker software to schedule, cancel, and re-arrange appointments.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Delivered front-of-house duties warmly and professionally.
Education
GCSE - English Language, English Literature, Mathematics, Science
The Duston School
Northampton 01.2019 - 01.2021
A-Levels - Sport, Sociology, Psychology, Core Maths
The Duston School
01.2021 - 01.2023
LASER level 2 award - door supervisor in private security industry
LASER level 3 award - safe use of mechanical Restraints(handcuffing)
Skills
- Maintenance scheduling efficiency
- Advanced troubleshooting
- Driving license
- Diagnostic Testing
- Work prioritisation
- Mechanical repairs
- Oil changes
- Diagnostic software use
- Fault code reading
Interests
Leadership and Volunteering: Actively participated in student organisations and clubs, taking on leadership roles that enhanced my organisational, teamwork, and problem-solving skills., Professional Development: Enthusiastic about attending workshops, webinars, and industry conferences. I stay updated with the latest trends and advancements in my industry., Sports and Fitness: Maintaining an active lifestyle through sports such as football, which develops qualities like teamwork, discipline, and perseverance., Cars: Passionate about the artistry and technology of cars, enjoying exploring their history and the joy of driving.
Affiliations
- Building and repairing
- travelling
- Photography
- Volunteer work
- Model building
Timeline
Customer service advisor
AIT home delivery
06.2023 - Current
A receptionist
Travelodge
01.2021 - 06.2023
A-Levels - Sport, Sociology, Psychology, Core Maths
The Duston School
01.2021 - 01.2023
GCSE - English Language, English Literature, Mathematics, Science
The Duston School
01.2019 - 01.2021
Service technician
The Duston garage
06.2018 - 09.2018