Farnaz Forouzan

• Conduct career and employability assessments aimed at strengthening labour market positioning.
• Map professional networks, potential clients, and employers.
• Conduct networking and acquisition meetings to secure assignments or roles.
• Participate in professional training to enhance expertise and skills.

• Provided executive support to the Management Team (MT), including meeting preparation, producing accurate minutes, and ensuring timely follow-up of action points.
• Supported the strategic coordination and effective dissemination of governmental and administrative information within the NOVEX & MIRT programme (Leiden Central), ensuring clear communication with steering groups and external stakeholders.
• Provided direct support to the Director of Urban Development, enabling managers and MT members in the preparation, coordination, and execution of decision-making processes.
• Managed annual planning cycles, ensuring consistency and effective progress monitoring.
• Coordinated end-to-end recruitment and selection processes in close collaboration with senior recruitment stakeholders and management.

• International Film Festival Rotterdam – Farsi/English interpreting
• NPO Onze man in Teheran – Farsi/Dutch translation
• Aram Group – Website translation (Dutch/English)

Completed a 17-year career at ING, holding diverse roles in retail and corporate banking gaining extensive experience in client advisory, corporate account management, and financial services. Developed strong capabilities in client advisory, stakeholder engagement, risk-aware decision-making, and process coordination, while supporting team performance and operational effectiveness.

Held positions as Senior Mortgage Advisor (Retail), Junior Account Manager (Corporate Clients), and Financial Advisor.

• Supported job seekers with barriers to labour market entry in securing suitable employment opportunities through targeted guidance and coaching.
• Provided structured coaching on motivation, career orientation, and effective job application and job search strategies.

• Ondersteunen van accountmanager bij relatiebeheer en grootzakelijke kredietdossiers.
• Zorgdragen voor risicobeheersing en dossierkwaliteit.
• Zorgdragen voor het soepel verlopen van de betalingsverkeer van grootzakelijke cliënten.

• De spil in een verkoopteam, verantwoordelijk voor complexe hypotheekaanvragen (> €200.000).
• Behandelen hypotheekachterstanden binnen het rayon.
• Bij afwezigheid van kantoormanager de aangewezen verantwoordelijke.

• Telefonisch contact leggen met senior executives van multinationals t.b.v. het succesvol afsluiten van gemiddeld 20 contracten per maand.

• Assistentie verlenen aan passagiers en operationele en grondwerkzaamheden. Daarbij, als liaison fungeren tussen KLM, North West, Securecop en de Nederlandse Marechaussee. Verder fungeerde ik als tolk (Farsi) en maakte deel uit van het 'crisisteam'.