Farhad Romasi
Assen,DR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Business Consultant
VodafoneZiggo
Groningen, Netherlands
09.2023 - 05.2024
- Spearheaded initiatives aimed at enhancing overall customer experience across various touchpoints within the organization.
- Assisted clients in understanding their specific challenges and provided tailored solutions for overcoming them.
- Conducted financial ratio analysis and made recommendations based on results.
- Optimized client relationships by consistently providing personalized assistance and expert advice.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Managed over 50 customer calls per day
Assistant Restaurant Manager
Youkoso
Coevorden, DR
02.2021 - 01.2023
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Skills
- Team building
- Financial Acumen
- Business Analysis
- Effective Communication
- Decision-Making
- Time Management
- Analytical Thinking
- Multitasking
- Attention to Detail
- Data Collection
- Relationship Management
Languages
Dutch
Native language
English
Proficient
C2
Timeline
Customer Business Consultant
VodafoneZiggo
09.2023 - 05.2024
Assistant Restaurant Manager
Youkoso
02.2021 - 01.2023