Fanny Duchniewicz
Profielschets
Hostpitable , stress-resistant and always with a smile.
with a keen eye for detail and a warm sence of service, I provide guests wiith a wonderful expirience
I thrive in a dynamic enviroment and enjoy presenting as part of a team under pressure
Overzicht
28
28
years of professional experience
Werkervaring
Benelux Sales associate BOSS
Hugo Boss
Lelystad
2019.10 - Current
- Coordinated with the merchandising team to set up attractive displays and seasonal promotions.
- Developed strong product knowledge through ongoing training and self-initiated learning.
- Utilised product knowledge to make recommendations, personalising customer service and boosting satisfaction.
- Worked checkout and floor sales during peak seasonal trade periods.
- Implemented promotional campaigns effectively, driving sales and engaging customers.
- Displayed outstanding personal presentation and customer service in customer-facing role.
- Maintained an organised and clean sales area, adhering to health and safety guidelines.
- Tracked daily sales targets, motivating self and team towards achieving and exceeding goals.
- Trained new staff on company's best practices, merchandising and lead development techniques to fulfil sales targets.
Bookkeeper
Cargo Vessel Orcana
Lelystad
2005.11 - 2018.02
- Managed financial transactions and updated account ledgers to maintain accurate financial records.
- Monitored accounts receivable and payable, executing timely collections and payments to maintain healthy cash flow.
Restaurant Hostess / Hospitallity Hostes
Hotel/Restaurant
Greifswald Germany
1998.02 - 2005.06
- Worked collaboratively with fellow staff, head chef and bar manager to facilitate seamless daily operations.
- Assisted in training new team members in restaurant corporate policies and procedures to guarantee consistent customer service.
- Reviewed daily reservations, preparing for VIP arrivals and any special arrangements needed.
- Handled guest complaints with professionalism, resolving issues swiftly to maintain high levels of customer satisfaction.
- Proactively engaged with guests to confirm satisfaction with service, food and drinks.
Opleidingen
Diploma -
BerufsBildungsWerk Greifswald
GreifswaldVaardigheden
- Customer relationship
- Communication skills
- Teamwork
- Leadership
- conflict resolution skills
- public speaking
Languages
German
First language
Dutch
Gevorderd
English
Licht gevorderd
Papiamentu
Beginner
Tijdlijn
Benelux Sales associate BOSS
Hugo Boss
2019.10 - Current
Bookkeeper
Cargo Vessel Orcana
2005.11 - 2018.02
Restaurant Hostess / Hospitallity Hostes
Hotel/Restaurant
1998.02 - 2005.06
Diploma -
BerufsBildungsWerk Greifswald