Fabienne Luthi
Amsterdam,NH
Summary
I am a seasoned professional with extensive experience in customer service and the travel industry, specializing in working with clients in the commercial sector. Known for my strong interpersonal skills and effective communication, I excel in fostering collaborative relationships with both employees and customers. I am committed to delivering high-quality service and driving continuous improvement in all aspects of my work.
Overview
9
9
years of professional experience
Work History
RFP Management Coordinator
Choice Hotels International
07.2024 - Current
- Coordinating Proposal Development: Manage the entire RFP process, including gathering necessary information from various departments, drafting, and submitting proposals to potential clients or partners.
- Ensuring Compliance and Accuracy: Ensure that all responses are accurate, compliant with the client's requirements, and align with Choice Hotels' standards and policies.
Configuraiton Specialist
Tiqets
03.2022 - 06.2024
- Collaborate closely with regional Tiqets offices to ensure that the content, calendars, pricing, and details of products, venues, and exhibitions in their region are up-to-date.
- Increase the number of published offerings on the website by 15%.
- Achieve a resolution rate of 90% for incoming maintenance requests in "Kustomer Software" within 7 days, representing a 15% improvement.
Travel Agent
E-Domizil
08.2017 - 09.2021
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Cabin Crew Member
Swiss International Airlines
08.2015 - 09.2016
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Maximized passenger comfort by attending to individual requests
- Followed company regulations and rules to promote safe environment for travelers and employees.
Education
Bachelor of Arts - Tourism Management
Breda University of Applied Sciences
Breda, Netherlands2022
Bachelor of Science - Tourism Management
FH Graubunden University
Chur, Switzerland2020
Commercial Swiss Federal Vocation Baccalaureate - Business Administration
Login Berufsbildung
Baden, Switzerland2015
Skills
- Customer Relations
- Teamwork and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Multitasking and Organization
- Reliability
- Interpersonal Skills
- Cross-cultural communication
Languages
Swiss German
Native language
German
Proficient
C2
English
Advanced
C1
French
Upper intermediate
B2
Dutch
Intermediate
B1
Timeline
RFP Management Coordinator
Choice Hotels International
07.2024 - Current
Configuraiton Specialist
Tiqets
03.2022 - 06.2024
Travel Agent
E-Domizil
08.2017 - 09.2021
Cabin Crew Member
Swiss International Airlines
08.2015 - 09.2016
Bachelor of Arts - Tourism Management
Breda University of Applied Sciences
Bachelor of Science - Tourism Management
FH Graubunden University
Commercial Swiss Federal Vocation Baccalaureate - Business Administration
Login Berufsbildung
Similar Profiles
Kylie SlatteryKylie Slattery
Salesforce Administrator II at Choice Hotels InternationalSalesforce Administrator II at Choice Hotels International
John LundstromJohn Lundstrom
Maintenance Technician at Choice Hotels InternationalMaintenance Technician at Choice Hotels International
Vinuthna YelchuriVinuthna Yelchuri
AWS Developer at Choice Hotels InternationalAWS Developer at Choice Hotels International