Summary
Overview
Work History
Education
Skills
Certification
Aviation, Cooking, Making Art
Timeline
Generic
Fabian Tirtasengadja

Fabian Tirtasengadja

Hoofddorp

Summary

As a dedicated aviation professional with extensive experience in airport operations, I am passionate about delivering world-class service and ensuring safety and compliance in every aspect of my role. I excel in promoting a 'just' safety culture and ensuring distinctive customer service. My strong written and verbal communication skills in both English and Dutch, coupled with my ability to work with minimal direction and make decisive, informed decisions, allow me to consistently prioritize safety, security, and operational performance. Embracing diverse people, thinking, and styles, I am a team player who is culturally aware and dedicated to fostering trust and respect within my team. I am highly motivated, adaptable to varying shifts, and committed to privacy and integrity when handling personal data.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operational Supervisor

Axxicom Airport Caddy
11.2018 - Current

1. Operational Leadership & Safety Compliance
• Led daily operational and safety audits to ensure compliance with internal and external regulatory standards (Schiphol Airport, Governmental Authoritie: Inspectie Leefomgeving en Transport (ILT), and Axxicom guidelines).
• Drove continuous improvements by analyzing audit results and implementing corrective actions.

2. Managed vendor service contracts
• Managed vendor service contracts ensuring timely delivery of services and equipment.
• Fostered strong working relationships with external vendors and governmental authorities, such as ILT (Inspectie Leefomgeving en Transport), ensuring smooth operational performance.

3. Team Leadership & Development
• Supervised and coached a team of 30 employees or more, providing mentorship, training, and professional development.
• Focused on performance management to ensure team members consistently met operational goals and adhered to safety protocols.

4. Stakeholder Collaboration
• Maintained collaborative relationships with key stakeholders, including airport authorities and internal divisions, to ensure smooth operational processes.
• Acted as the point of contact for handling critical operational discussions and incident resolutions.

5. Customer Service Excellence
• Directed operational activities to ensure superior customer service, aligned with the standards of mainline and STAR Alliance partner airlines.
• Ensured that the team delivered an exceptional passenger experience, particularly for Passengers with Reduced Mobility (PRM).

6. Resource & Equipment Management
• Oversaw the allocation and maintenance of station facilities, equipment, and ambulifts to ensure operational efficiency.
• Coordinated with maintenance teams to ensure the availability of operationally critical resources, ensuring no service disruptions.
• Provided feedback and recommendations to improve team performance and adherence to safety standards.

Transfer Assistant

Axxicom Airport Caddy
05.2013 - Current

1. Customer Service:

  • Assisted passengers with reduced mobility, ensuring their comfort and safety from arrival to departure with wheelchair, minicar and isle chair.

2. Last minute safety check:

  • Conducted last-minute safety checks to guarantee a smooth boarding process for all individuals.

3. Coordinate:

  • Supervised a team of colleagues during flights, enhancing operational efficiency and customer satisfaction.

Education

Bachelor of Science - Junior Data Analist

Bit Academy
Amsterdam
08.2022

Vocational Degree Level 4 - It Network Consultancy

Roc Van Amsterdam
Amsterdam
07.2004

Skills

  • Knowledge of Airport Operations
  • Management Experience
  • Safety and Compliance
  • Leadership and Interpersonal Skills
  • Flexibility and Availability
  • Language Proficiency

Certification

Analytical and Creative Thinking

School: Icacademy

Location: Amsterdam


Key points:

1. Problem-Solving Techniques

  • Analytical Thinking: Breaking down complex problems into manageable parts, using data and logical reasoning to identify the root causes, and developing effective solutions.
  • Creative Thinking: Approaching problems from new angles, using brainstorming, lateral thinking, and other techniques to generate innovative solutions.

2. Decision-Making Skills

  • Structured Decision-Making: Applying frameworks like SWOT analysis, decision trees, or cost-benefit analysis to make informed decisions.
  • Creative Decision-Making: Balancing risk and creativity by exploring unconventional options and evaluating their potential impact.

3. Critical Thinking

  • Evaluating Information: Assessing the credibility, relevance, and reliability of information before making decisions.
  • Challenging Assumptions: Questioning underlying assumptions and exploring alternative perspectives to avoid biases in decision-making.

4. Strategic Thinking

  • Long-Term Planning: Developing strategies that align with organizational goals, using both analytical insights and creative foresight to anticipate future challenges and opportunities.
  • Scenario Planning: Creating and analyzing different scenarios to prepare for potential outcomes, ensuring flexibility in strategy execution.

5. Innovation Management

  • Fostering Innovation: Creating an environment that encourages creative thinking and innovation within teams, including techniques to manage and implement new ideas effectively.
  • Design Thinking: Using customer-centric approaches to solve problems and create products or services that meet users' needs.

6. Communication and Persuasion

  • Presenting Ideas: Clearly communicating complex analytical findings and creative ideas to stakeholders, using data visualization and storytelling techniques.
  • Influence and Negotiation: Using both analytical data and creative solutions to persuade and negotiate with others, ensuring buy-in and effective implementation of decisions.

7. Collaboration and Teamwork

  • Cross-Functional Collaboration: Working with diverse teams, integrating analytical and creative thinking across different departments to achieve common goals.
  • Creative Brainstorming: Facilitating group brainstorming sessions that leverage the strengths of team members to generate and refine ideas.

8. Risk Management

  • Analytical Risk Assessment: Identifying potential risks using data analysis and probability assessments.
  • Creative Risk Mitigation: Developing creative strategies to mitigate risks and turning potential challenges into opportunities.

Aviation, Cooking, Making Art

Aviation: 

  • I am deeply passionate about aviation and familiar with most airplane types. I thrive in fast-paced environments like airports, where I feel energized and fully engaged.

Cooking: 

  • Cooking is a passion that allows me to lose track of time. I enjoy experimenting with new recipes and techniques to delight my guests.

Art: 

  • Painting lets me fully express my creativity. It energizes me and brings me a great sense of happiness.

Timeline

Operational Supervisor

Axxicom Airport Caddy
11.2018 - Current

Transfer Assistant

Axxicom Airport Caddy
05.2013 - Current

Bachelor of Science - Junior Data Analist

Bit Academy

Vocational Degree Level 4 - It Network Consultancy

Roc Van Amsterdam
Fabian Tirtasengadja