As a dedicated aviation professional with extensive experience in airport operations, I am passionate about delivering world-class service and ensuring safety and compliance in every aspect of my role. I excel in promoting a 'just' safety culture and ensuring distinctive customer service. My strong written and verbal communication skills in both English and Dutch, coupled with my ability to work with minimal direction and make decisive, informed decisions, allow me to consistently prioritize safety, security, and operational performance. Embracing diverse people, thinking, and styles, I am a team player who is culturally aware and dedicated to fostering trust and respect within my team. I am highly motivated, adaptable to varying shifts, and committed to privacy and integrity when handling personal data.
1. Operational Leadership & Safety Compliance
• Led daily operational and safety audits to ensure compliance with internal and external regulatory standards (Schiphol Airport, Governmental Authoritie: Inspectie Leefomgeving en Transport (ILT), and Axxicom guidelines).
• Drove continuous improvements by analyzing audit results and implementing corrective actions.
2. Managed vendor service contracts
• Managed vendor service contracts ensuring timely delivery of services and equipment.
• Fostered strong working relationships with external vendors and governmental authorities, such as ILT (Inspectie Leefomgeving en Transport), ensuring smooth operational performance.
3. Team Leadership & Development
• Supervised and coached a team of 30 employees or more, providing mentorship, training, and professional development.
• Focused on performance management to ensure team members consistently met operational goals and adhered to safety protocols.
4. Stakeholder Collaboration
• Maintained collaborative relationships with key stakeholders, including airport authorities and internal divisions, to ensure smooth operational processes.
• Acted as the point of contact for handling critical operational discussions and incident resolutions.
5. Customer Service Excellence
• Directed operational activities to ensure superior customer service, aligned with the standards of mainline and STAR Alliance partner airlines.
• Ensured that the team delivered an exceptional passenger experience, particularly for Passengers with Reduced Mobility (PRM).
6. Resource & Equipment Management
• Oversaw the allocation and maintenance of station facilities, equipment, and ambulifts to ensure operational efficiency.
• Coordinated with maintenance teams to ensure the availability of operationally critical resources, ensuring no service disruptions.
• Provided feedback and recommendations to improve team performance and adherence to safety standards.
1. Customer Service:
2. Last minute safety check:
3. Coordinate:
Analytical and Creative Thinking
School: Icacademy
Location: Amsterdam
Key points:
1. Problem-Solving Techniques
2. Decision-Making Skills
3. Critical Thinking
4. Strategic Thinking
5. Innovation Management
6. Communication and Persuasion
7. Collaboration and Teamwork
8. Risk Management
Aviation:
Cooking:
Art: