Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evina Tsela

Evina Tsela

Bennekom

Summary

Hard-working, positive, and responsible professional who thrives in fast-paced and dynamic environments. Highly adaptable, reliable, and capable of performing effectively under pressure. Known for strong communication skills, a professional attitude, and a commitment to delivering excellent results. A dedicated team player focused on providing outstanding service and maintaining high standards in every task.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Kiko Milano
Utrecht, Netherlands
02.2026 - Current
  • Led team in achieving sales targets through effective training and coaching initiatives.
  • Developed and implemented visual merchandising strategies to enhance customer experience.
  • Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
  • Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Hospitality Manager

Antigoni's Deli Concept
Pythagorio, Samos Greece
05.2025 - 01.2026
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.

Assistant Manager

Kiko Milano
Utrecht,Netherlands
04.2024 - 04.2025
  • A demanding role with significant responsibility.
  • I was responsible for maintaining excellent customer satisfaction by assisting customers with inquiries, issues, and complaints in a timely manner.
  • As a manager, I was responsible for multiple tasks such as:
  • Training staff and organizing/executing work schedules. Conducting interviews and hiring.
  • Resolving conflicts and issues among staff members.
  • Being responsible for opening/closing procedures, cash handling, and safeguarding high-value items in secure lockers.
  • Conducting meetings for new ideas and strategies, monitoring KPI performance, providing feedback, and fostering team motivation and engagement.”

Warehouse Employee / Teamleader

Lobbes Speelgoed
Ede,Netherlands
10.2022 - 04.2024
  • A company with a wide range of toys, operating both domestically and internationally.
  • Initially, I was responsible for collecting the necessary items that needed to be ready for shipment.
  • In addition, I gained experience in recording and organizing products entering the company, operating specialized electric machinery.
  • Coordinated inbound and outbound shipments, ensuring timely processing and accurate documentation.
  • In my final year of employment, I was promoted to team leader in my area of specialization.

Assembly Line Worker

HSV TMP MOLD FORMED PLASTIC
Ede,Netherlands
01.2022 - 09.2022
  • Experience in technical tasks and assembly lines. I assembled selected components to achieve the final form of the products, while ensuring their quality and integrity. I was also responsible for completing orders within deadlines to ensure customer satisfaction.
  • Operated assembly line machinery to produce high-quality plastic components efficiently.

Hospitality Worker

Orange Gelateria & Coffee
Pythagorio, Samos Greece
07.2019 - 10.2021
  • A unique experience learning about the world of ice cream and coffee. I had the opportunity to serve a high volume of customers daily and to refine the communication and customer service skills required in a business during a demanding and challenging season.
  • Provided exceptional customer service in fast-paced gelateria and coffee environment.

Education

Makeup Artist - Makeup Artisty Program

International Glamour Makeup School
Den Haag, Netherlands
12-2022

High School Diploma -

Daily Proffesional Lycium, Pythagorio Samos Greece
Eastern Samos
06-2021

Skills

  • Ability to work under pressure while meeting mandatory deadlines
  • Collaboration with customers while understanding their needs
  • Works well within a team, while also being organized and able to follow schedules
  • Able to listen, express opinions, and communicate politely with everyone
  • Customer service
  • Team leadership
  • Decision-making
  • Customer relations

Languages

English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
Greek
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)

Timeline

Assistant Manager

Kiko Milano
02.2026 - Current

Hospitality Manager

Antigoni's Deli Concept
05.2025 - 01.2026

Assistant Manager

Kiko Milano
04.2024 - 04.2025

Warehouse Employee / Teamleader

Lobbes Speelgoed
10.2022 - 04.2024

Assembly Line Worker

HSV TMP MOLD FORMED PLASTIC
01.2022 - 09.2022

Hospitality Worker

Orange Gelateria & Coffee
07.2019 - 10.2021

Makeup Artist - Makeup Artisty Program

International Glamour Makeup School

High School Diploma -

Daily Proffesional Lycium, Pythagorio Samos Greece
Evina Tsela