Evina Tsela
Bennekom
Summary
Hard-working, positive, and responsible professional who thrives in fast-paced and dynamic environments. Highly adaptable, reliable, and capable of performing effectively under pressure. Known for strong communication skills, a professional attitude, and a commitment to delivering excellent results. A dedicated team player focused on providing outstanding service and maintaining high standards in every task.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Kiko Milano
Utrecht, Netherlands
02.2026 - Current
- Led team in achieving sales targets through effective training and coaching initiatives.
- Developed and implemented visual merchandising strategies to enhance customer experience.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Hospitality Manager
Antigoni's Deli Concept
Pythagorio, Samos Greece
05.2025 - 01.2026
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Assistant Manager
Kiko Milano
Utrecht,Netherlands
04.2024 - 04.2025
- A demanding role with significant responsibility.
- I was responsible for maintaining excellent customer satisfaction by assisting customers with inquiries, issues, and complaints in a timely manner.
- As a manager, I was responsible for multiple tasks such as:
- Training staff and organizing/executing work schedules. Conducting interviews and hiring.
- Resolving conflicts and issues among staff members.
- Being responsible for opening/closing procedures, cash handling, and safeguarding high-value items in secure lockers.
- Conducting meetings for new ideas and strategies, monitoring KPI performance, providing feedback, and fostering team motivation and engagement.”
Warehouse Employee / Teamleader
Lobbes Speelgoed
Ede,Netherlands
10.2022 - 04.2024
- A company with a wide range of toys, operating both domestically and internationally.
- Initially, I was responsible for collecting the necessary items that needed to be ready for shipment.
- In addition, I gained experience in recording and organizing products entering the company, operating specialized electric machinery.
- Coordinated inbound and outbound shipments, ensuring timely processing and accurate documentation.
- In my final year of employment, I was promoted to team leader in my area of specialization.
Assembly Line Worker
HSV TMP MOLD FORMED PLASTIC
Ede,Netherlands
01.2022 - 09.2022
- Experience in technical tasks and assembly lines. I assembled selected components to achieve the final form of the products, while ensuring their quality and integrity. I was also responsible for completing orders within deadlines to ensure customer satisfaction.
- Operated assembly line machinery to produce high-quality plastic components efficiently.
Hospitality Worker
Orange Gelateria & Coffee
Pythagorio, Samos Greece
07.2019 - 10.2021
- A unique experience learning about the world of ice cream and coffee. I had the opportunity to serve a high volume of customers daily and to refine the communication and customer service skills required in a business during a demanding and challenging season.
- Provided exceptional customer service in fast-paced gelateria and coffee environment.
Education
Makeup Artist - Makeup Artisty Program
International Glamour Makeup School
Den Haag, Netherlands12-2022
High School Diploma -
Daily Proffesional Lycium, Pythagorio Samos Greece
Eastern Samos06-2021
Skills
- Ability to work under pressure while meeting mandatory deadlines
- Collaboration with customers while understanding their needs
- Works well within a team, while also being organized and able to follow schedules
- Able to listen, express opinions, and communicate politely with everyone
- Customer service
- Team leadership
- Decision-making
- Customer relations
Languages
English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
Greek
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Kiko Milano
02.2026 - Current
Hospitality Manager
Antigoni's Deli Concept
05.2025 - 01.2026
Assistant Manager
Kiko Milano
04.2024 - 04.2025
Warehouse Employee / Teamleader
Lobbes Speelgoed
10.2022 - 04.2024
Assembly Line Worker
HSV TMP MOLD FORMED PLASTIC
01.2022 - 09.2022
Hospitality Worker
Orange Gelateria & Coffee
07.2019 - 10.2021
Makeup Artist - Makeup Artisty Program
International Glamour Makeup School
High School Diploma -
Daily Proffesional Lycium, Pythagorio Samos Greece