Evangelia Eviana Dimofilou
Heerlen,Netherlands
Summary
A highly skilled professional with expertise in logistics and transportation, demonstrating exceptional organisational abilities and critical thinking. Proficient in inventory management, order processing, and warehouse software, ensuring seamless operations and safety compliance. Adept at customer engagement and hospitality, leveraging emotional intelligence to enhance service quality. Committed to process improvement and quality assurance, with a positive mindset towards achieving commercial awareness. Career goals include advancing logistics operations understanding and contributing to innovative solutions in air freight logistics.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Logistics
FedEx
Heerlen, Limburg
2026.01 - Current
- Streamlined logistics processes through effective communication skills.
- Streamlined supply chain logistics for timely delivery of merchandise.
- Managed event planning logistics for seamless execution.
- Managed team logistics for smooth match day operations.
Order Picker
GXO
Heerlen
2025.08 - 2026.12
- Efficiently selected items from inventory to fulfil customer orders.
- Utilised warehouse management system to track product locations accurately.
- Conducted regular stock checks to identify discrepancies and minimise errors.
- Collaborated with team members to optimise picking speed and accuracy.
- Maintained a clean and organised work area to ensure safety standards.
Delivery rider
Thuisbezorgd
Heerlen, Netherlands
2025.11 - 2026.02
- Handled return or exchange requests professionally, ensuring customer satisfaction.
- Read maps and followed directions for efficient route planning.
- Provided excellent customer interaction whilst delivering products.
- Kept records of all delivered items for organisational accountability.
- Completed all deliveries within assigned timeline, improving business efficiency.
Filling crew
Action
Gronveld
2024.02 - 2025.07
- Managed filling operations to ensure efficient product flow.
- Performed quality checks on filled products for packaging standards.
- Maintained cleanliness and safety standards in the filling area daily.
Waitress
Elia Grieks Restaurant
Sluis
2023.10 - 2024.01
- Managed diverse customer orders in a busy restaurant environment.
- Delivered exceptional service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Handled cash transactions accurately, ensuring balanced till at shift end.
Team leader
Mountain camp kalabaka
Kalabaka
2023.05 - 2023.07
- Organizing activities
- Monitored team progress, providing feedback for continuous improvement.
- Childcare, Team meetings facilitator
Education
Business administrator/ logistics - Business administrator/ logistics
1st Vocational High school PYLI
Pyli, Trikala 2018.09 - 2020.06
Psychology and Neuroscience
Maastricht Univesity
Maastricht 2024.09 - 2026.03
Psychology and Neuroscience
Cardiff Metropolitan University
Cardiff, Wales 2021.10 - 2023.10
Skills
- Hospitality and customer service
- Transportation logistics knowledge
- Problem solving
- Process Improvement
- Safety Compliance
- Customer Engagement
- Inventory Control
- Quality Assurance
- Team Coordination
- Stock Management
- Power Point
- Blender
- Microsoft 365
- Inventory management
- Order processing
- Warehouse software
- Data entry
- SPSS
- JASP
- Logistics and transportation
- Logistics operations
- Air freight logistics
- Logistics operations understanding
- Critical thinking in logistics
- Shipping logistics
- Logistics compliance awareness
- Courier logistics
- Software logistics knowledge
Certification
- Course (Cyber security and crime)
- Course (Witness testimonies)
- CPD Certificate (Introduction to European law)
- CPD Certificate (How to succeed as a wedding planner)
- Michigan Language Assessment ECPE (Proficiency)
- Cambridge English language assessment level 3 in ESOL international (Proficiency)
Languages
German (A2)
English (bilingual)
Greek (native)
Interests
painting, archery, martial arts, football, Tennis, horse riding, water sports, winter sports, Travelling, Reading
Affiliations
- skiing
- painting
- 3D design
- tennis
- golf
- martial arts
- chess
- diving
- archery
- video gaming
- real estate
- EU and International Law
- cyber security and legal compliance
Timeline
Logistics
FedEx
2026.01 - Current
Delivery rider
Thuisbezorgd
2025.11 - 2026.02
Order Picker
GXO
2025.08 - 2026.12
Psychology and Neuroscience
Maastricht Univesity
2024.09 - 2026.03
Filling crew
Action
2024.02 - 2025.07
Waitress
Elia Grieks Restaurant
2023.10 - 2024.01
Team leader
Mountain camp kalabaka
2023.05 - 2023.07
Psychology and Neuroscience
Cardiff Metropolitan University
2021.10 - 2023.10
Business administrator/ logistics - Business administrator/ logistics
1st Vocational High school PYLI
2018.09 - 2020.06