EVA MARSELINA
ADMINISTRATIVE ASSISTANT
Delft,ZH
Summary
Detail-oriented, highly organized, known for taking initiative to improve processes. Adaptable and thrive in challenging situations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Executive Secretary
PT Surabaya Industrial Estate Rungkut
12.2017 - 11.2018
- Manage day to day office operations and personal support travel coordination and several ad hoc duties
- Developed filing app together with the IT department to change the company culture from paper based filing to a digital database system
- Organized several highly succesfull client relation events, varying from high level executive meetings to informal weekend golf retreats
- Interact with all levels of staff and maintain the highest level of confidentiality including processing of sensitive data, listening, executing and (where applicable) delegating effectively
Personal Assistant to General Manager cum Guest Ambassador
Ibis Styles Surabaya Jemursari Hotel
01.2017 - 11.2017
- Prepare agendas, reports and arrangements for committee, board and other meetings
- Interact directly with employees, guest and owners
- Interact with guest regarding their overnight experience and following up on their feedback immediately
- Liase with third party influencers for content and social media promotion
Executive Secretary cum Spa Coordinator
Harris Hotel Jimbaran & Seminyak Bali (now Ascott Hotel Management)
11.2015 - 11.2016
- Conduct research, compile data and prepare presentation slides for consideration and presentation by executives and boards of directors and monthly GM meetings
- Administration and office duties including screening and prioritizing incoming requests, directing to appropriate departments as needed and otherwise personally address issues, concerns and resolve problems
- Meet with individuals, special interest groups and others on behalf of executive committees and boards of directors
- Accepting new role created in Spa team
- Reporting directly to the General Manager
- Primary function is to support the spa team in marketing, promotion activities, pricing, monthly schedule, forecast and market intelligence
Executive Secretary
ARTOTEL Hotel
06.2015 - 11.2015
- Support all the necessary equipment and arrangements as part of the Pre-Opening Team
- Planned and supervised all executive travel arrangements including air travel, ground transportation and accommodation
- Arranged events for quarterly gallery rotation
- Increased sales by negotiating contracts for social events such as corporate gathering and celebratory event
- Work closely with the owner to arrange all of the hotel festive decoration
Food and Beverage Secretary
Meritus Hotel
03.2012 - 06.2012
- Analysed market list, maintain Food & Beverage cost and ensure everything is delivered to the right outlet
- Managed kitchen and service manpower and schedule, also responsible for daily worker report to human resources department
- Coordinating events and set priorities to make every event successful
- Prepare monthly promotional meetings together with the sales team
Secretary and promoted to Business Executive
Surabaya Plaza Hotel
02.2011 - 03.2012
- Assist Resident Manager to supervise Engineering, Housekeeping and Front Office department in monthly schedule and daily performance
- Prepare agendas, attend meetings and meeting with individual on behalf of Resident Manager
- Review operating practices and procedures in order to determine whether improvements can be made in areas
- Maintain relations with existing potential accounts and new corporate accounts in east Java and south Jakarta area
- Developed new accounts in South Jakarta and Surabaya area
Education
Bachelor of Economics - Hospitality Management
Petra Christian University
Surabaya 01.2006 - 01.2011
Skills
File Management
undefinedLanguages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
Software
Microsoft
Timeline
Executive Secretary
PT Surabaya Industrial Estate Rungkut
12.2017 - 11.2018
Personal Assistant to General Manager cum Guest Ambassador
Ibis Styles Surabaya Jemursari Hotel
01.2017 - 11.2017
Executive Secretary cum Spa Coordinator
Harris Hotel Jimbaran & Seminyak Bali (now Ascott Hotel Management)
11.2015 - 11.2016
Executive Secretary
ARTOTEL Hotel
06.2015 - 11.2015
Food and Beverage Secretary
Meritus Hotel
03.2012 - 06.2012
Secretary and promoted to Business Executive
Surabaya Plaza Hotel
02.2011 - 03.2012
Bachelor of Economics - Hospitality Management
Petra Christian University
01.2006 - 01.2011
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