Ester Batoni

After this promotion, I was able to challenge myself and grow. I supervised daily front office operations and coordinated the team, handling a variety of situations and resolving guest complaints efficiently. I also supported team members in delivering excellent service and ensured smooth day-to-day operations. This role allowed me to further develop my leadership, communication, problem-solving, and organizational skills.

Thanks to this role, I was able to strengthen my skills and develop new ones in a busy, fast-paced environment. I welcomed and assisted guests, handled check-ins and check-outs, managed reservations, and resolved issues efficiently. Working closely with the team to ensure a great guest experience helped me improve my communication, problem-solving, adaptability, and teamwork skills.

With nearly three years of experience at this 4-star Boutique Hotel, I’ve gained a range of valuable skills. I helped with event planning for conferences and special occasions, kept the front desk organized and welcoming, and handled guest complaints calmly to make sure everyone left happy. I also managed room deposits, payments, and reservations, and streamlined front desk operations by efficiently handling calls, emails, and walk-ins.

I’ve enjoyed working with people from all over the world, learning about different cultures, languages, and traditions along the way.

I had the honor of working as floor manager in a restaurant that actively supports a social initiative, giving job opportunities to people with disabilities. In this role, I managed daily operations, made sure service ran smoothly, and helped create a supportive, inclusive team environment. This experience not only strengthened my leadership and hospitality skills but also deepened my commitment to promoting diversity and inclusion in the workplace.

I handled busy shifts calmly while keeping service standards high, managed a large number of customers during peak hours, and kept the dining area clean and organized to make the experience enjoyable for guests. I’m proud to have contributed to a positive and inspiring work environment where everyone’s unique skills are valued.