Esra Basar
Product Owner
Amsterdam
Summary
Having worked in highly complex technology-based agile environments for 10 years, I am highly confident and experienced in translating business requirements into actionable user stories and epics, ensuring effective collaboration between cross-functional teams and stakeholders. I'm quite passionate about IT and always looking for ways to improve.
As a proactive and energetic team player, I am dedicated to promoting a customer-focused approach and driving the implementation of enhanced solutions.
Overview
10
10
years of professional experience
1
1
Language
Work History
Product Owner
Mambu Tech B.V
Amsterdam
11.2021 - Current
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog for savings products.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Played a pivotal role in successfully delivering two new features that strategically unlocked a multitude of SEPA payments use cases
- Collaborated closely with the engineering team to launch a major feature that addresses key customer pain point around interest rate modifications
Senior Business Consultant
ING Turkey
İstanbul
01.2018 - 09.2021
- Designed data flows for credit card reconciliation and clearing procedures and conducted functional analysis for implementation of automated reconciliation process.
- Contributed in keeping business processes aligned with VISA and MasterCard periodic release requirements.
- Organized and executed 3D Secure 2.0 project according to regulatory guidelines, in 2019.
- Collaborated with 3rd-party card issuing teams, in order to create new chip profiles to become effective by 2024.
- Coordinated version management for iOS and Android app Second-line production problems support
- Played a key role in successfully implementing a video call feature in the mobile banking app, which significantly lowered overall operational costs while enhancing the customer interaction experience
Senior Business Analyst
Garanti BBVA Technology
İstanbul
01.2015 - 01.2018
- Contributed to a technology migration project, focusing on the optimization of back-office pages tailored for two distinct user journeys as Account Creation and Deposit-Withdrawal Transactions.
- Created functional business analysis documents based on business needs and translated them into requirements and project scope.
- Collaborated with stakeholders on conducting system integration and user acceptance test plans.
Business Analyst
Intertech A.S.
İstanbul
11.2013 - 01.2015
- Performed gap analysis and created software requirements analysis documents
- Executed product roadmap for professional customer service projects
- Led successful implementation of Intertech ATM application across two customer projects within span of 9 months
- Conducted MasterCard and Visa certification tests for clients
Education
Master of Science - Industrial Engineering
Selcuk University
Konya, Turkey 09.2011 - 04.2013
Bachelor of Science - Industrial Engineering
Dokuz Eylul University
İzmir, Turkey 09.2007 - 06.2011
Skills
Agile frameworks
Problem identification
Project Management
Release planning
Microsoft Office Suite
SQL and databases
Client communication
Stakeholder relationship management
API testing
First Aid/CPR
Timeline
Product Owner
Mambu Tech B.V
11.2021 - Current
Senior Business Consultant
ING Turkey
01.2018 - 09.2021
Senior Business Analyst
Garanti BBVA Technology
01.2015 - 01.2018
Business Analyst
Intertech A.S.
11.2013 - 01.2015
Master of Science - Industrial Engineering
Selcuk University
09.2011 - 04.2013
Bachelor of Science - Industrial Engineering
Dokuz Eylul University
09.2007 - 06.2011