Eridiong Akpan
Rotterdam,ZH
Summary
Motivated and technically skilled IT Support Technician with over five years of experience in troubleshooting and resolving complex IT issues. Passionate about cybersecurity, I am currently advancing my skills in Penetration Testing through Hack The Box and the Cisco Ethical Hacking course. Dedicated to providing exceptional customer service while enhancing security-focused IT solutions to ensure robust and efficient system operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vulnerability Assessment and Penetration Tester
Self Employed
Rotterdam
01.2023 - Current
- Performed penetration tests on different types of networks using various toolsets such as Kali Linux, Backtrack.
- Conducted manual and automated vulnerability assessments using industry standard tools such as Nessus, Metasploit, Nmap, Burp Suite.
- Performed reconnaissance on target systems and networks to gather information about the environment.
SUPPORT TECHNICIAN
Dutch Marine Technology
Alblasserdam
06.2022 - Current
- Provided Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and network issues.
- Managed user accounts and security settings through Active Directory and system management tools.
- Maintained and upgraded hardware systems, including desktops, laptops, printers, and VoIP devices.
HELP DESK TECHNICIAN
CB Maintenance
Kyiv
08.2021 - 03.2022
- Resolved technical issues related to software, hardware, and networks through phone, email, and ticketing systems.
- Minimized downtime for end users by assisting in system upgrades and migrations.
- Performed system maintenance to monitor performance and prevent service interruptions.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
India08.2015
Certification - Cyber Security
Cisco Academy
OnlineCertification - Penetration Tester
HackTheBox
OnlineSkills
- Customer service and support
- Penetration testing
- API security testing
- Penetration testing frameworks
- Web application testing
- Ethical hacking principles
- Vulnerability scanning tools
- Network penetration testing
- Physical security measures
- Ethical hacking
- Self motivation
- Operating systems
- Wireless security testing
- Software and hardware troubleshooting
- Help desk ticketing systems
- Active Directory management
- Office 365 administration
- Windows 10 and 11 administration
- Active listening skills
- Complex problem solving
Languages
English, Dutch
Certification
- Certificate ID: a237c82c1b22982
References
References available upon request.
Timeline
Vulnerability Assessment and Penetration Tester
Self Employed
01.2023 - Current
SUPPORT TECHNICIAN
Dutch Marine Technology
06.2022 - Current
HELP DESK TECHNICIAN
CB Maintenance
08.2021 - 03.2022
Bachelor of Science - Information Technology
Sikkim Manipal University
Certification - Cyber Security
Cisco Academy
Certification - Penetration Tester
HackTheBox
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