ERIC ABELLA TACULOG
Al Khobar, Eastern Province,Kingdom of Saudi Arabia
Summary
A Highly motivated and results-driven Medical Product Specialist with almost 10 years of experience in promoting and selling healthcare solutions and medical devices. Expertise in product management, client relations, sales support, and technical skills. Adept at establishing strong relationships with healthcare providers, decision-makers, and clinical teams to drive product adoption and exceed sales targets. Expertise in product knowledge, territory management, consultative selling, sales support, and delivering value-driven presentations and technical training. Committed to providing exceptional service to healthcare professionals while fostering long-term customer loyalty and generating significant revenue growth.
Overview
21
21
years of professional experience
Work History
SPM Product Specialist
SMITH+NEPHEW LLC
Al Khobar, Eastern Province, KSA
05.2015 - Current
- Delivered and adapted training to meet users' needs.
- Gathered and presented customer feedback to promote product improvements.
- Presented at sales meetings, using enthusiasm and product expertise to generate interest and close sales.
- Demonstrated product uses, functionality and benefits to new and prospective clients.
- Provided remote and in-person technical support to meet First Contact Resolution rate targets.
- Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.
- Troubleshot products to reach timely resolution for escalated queries, resulting in user satisfaction.
- Improved sales by leading thorough staff product training.
Medical Insurance Supervisor
KADOON DENTAL CENTER
Riyadh
03.2012 - 05.2015
- Managed allocated caseload of complex and high-value claims.
- Provided data science teams with in-depth claim analyses for enhanced modelling.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Obtained clear photographic evidence to support customer claims.
- Determined insurance cover level and relevance for accurate claim assessments.
O.R Technician
Hospital Ng Maynila Medical Center
Malate, Manila, Philippines
08.2008 - 12.2010
- Maintained quality control by defining and documenting operating procedures.
- Prepared equipment for the surgery.
- Assisting the team during the procedure inside the O.R.
Volunteer O.R Technician
Central Ilocos District Hospital
Narvacan, Ilocos Sur, Philippines
03.2004 - 04.2007
- Maintained quality control by defining and documenting operating procedures.
- Prepared equipment for the surgery.
- Assisting the team during the procedure inside the O.R.
Education
Bachelor of Science - Nursing
University of Northern Philippines
Vigan City, Philippines /1999 - /2003
Skills
- Development training
- Product presentations
- Detailed technical expertise
- High-level customer education and support
- Product demonstrations
- Sales expertise
- Demonstration abilities
- Market Analysis
- High technical skills
Languages
English
Fluent
Arabic
Intermediate
Timeline
SPM Product Specialist
SMITH+NEPHEW LLC
05.2015 - Current
Medical Insurance Supervisor
KADOON DENTAL CENTER
03.2012 - 05.2015
O.R Technician
Hospital Ng Maynila Medical Center
08.2008 - 12.2010
Volunteer O.R Technician
Central Ilocos District Hospital
03.2004 - 04.2007
Bachelor of Science - Nursing
University of Northern Philippines
/1999 - /2003
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