ERGEST HOXHA
Yekaterinburg ,Russia
Summary
Organised and meticulous person seeking opportunities to learn from experienced business owners. Committed to developing skills in leadership, communication and team building. Focused on applying business management training to gain deeper understanding of real-world settings.
Overview
10
10
years of professional experience
Work history
Business owner
Me
Yekaterinburg , Russia
2024.07 - Current
- Coordinated staff training for improved productivity and customer service.
- Identified new business opportunities to increase revenue.
- Ensured compliance with regulatory standards for safe and ethical trading practices,.
- Managed daily operations to ensure smooth running of the business.
- Developed strategic business plans for long-term growth.
- Organised networking events to build industry connections and partnerships.
- Negotiated contracts with suppliers, resulted in cost savings.
- Devised budget plans, ensured financial stability of the business.
Construction site supervisor
Novus Contractors
London, United Kingdom
2019.04 - 2024.06
- Monitored project progress, ensuring adherence to the schedule.
- Executed detailed site inspections for structural integrity assurance.
- Improved site safety by implementing regular hazard reviews.
- Maintained quality control standards for successful project outcomes.
- Conducted regular tool maintenance, prolonging equipment lifespan.
- Facilitated necessary repairs promptly, minimising disruption to workflow.
- Coordinated construction activities for timely project completion.
- Assisted in recruitment of skilled labourers for optimal team performance.
- Resolved conflicts amongst workers to maintain a harmonious environment.
- Enforced strict health and safety regulations, reducing accidents on site.
- Reviewed architectural plans, ensuring accuracy in implementation.
- Utilised tools, machinery and equipment following safety measures.
- Monitored progress to determine timely completion aligned to detailed design specifications.
- Supervised specialist sub-contractors by providing thorough induction and delegating tasks.
- Closely managed site operations, keeping team production at optimal pace.
Waiter service manager
ilGusto
Bath , United Kingdom
2017.11 - 2019.02
- Managed reservation system effectively to avoid overbooking or under-utilisation of space.
- Coordinated daily front-of-house operations for smooth service delivery.
- Worked closely with kitchen staff for timely order preparation and delivery.
- Streamlined table turnover process to boost dining capacity.
- Managed large event bookings efficiently; ensured successful execution without compromising regular services.
- Improved customer satisfaction by implementing efficient restaurant service strategies.
- Facilitated positive dining experience by promptly addressing any issues or concerns from guests.
- Coached new hires on company policies and procedures, ensuring consistent quality of service.
- Devised weekly rota whilst considering employee availability and business needs.
- Oversaw stock control and ordering processes, reducing food waste significantly.
- Ensured compliance with health and safety regulations, promoting safe working environment.
- Fostered open communication within the team resulting in improved work relationships.
- Implemented special promotions during slow periods to attract more customers.
Bartender
Blueblanc
Nafplio , Greece
2016.05 - 2017.09
- Implemented new cocktail recipes by researching current trends in the industry.
- Handled cash transactions securely minimising risk of theft or fraud.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Collaborated with team members to provide seamless service during busy periods.
- Resolved customer complaints promptly to maintain good relationships.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
Education
Certificate of Higher Education - School
Εpal lukeio Nafpliou
Nafplio 2016
Languages
Greek, Albanian
Native
English
Advanced
C1
Russian
Beginner
A1
Timeline
Business owner
Me
2024.07 - Current
Construction site supervisor
Novus Contractors
2019.04 - 2024.06
Waiter service manager
ilGusto
2017.11 - 2019.02
Bartender
Blueblanc
2016.05 - 2017.09
Certificate of Higher Education - School
Εpal lukeio Nafpliou