Enoch Mckeown Kwarteng
Enomac computer services
Dordrecht
3
Languages
11
Years of experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Computer Engineer
3 Months- Designed embedded systems architecture for reliable hardware-software integration.
- Led troubleshooting of complex circuit, firmware, and networking issues.
- Optimized system performance through code review and hardware refinement.
- Directed cross-functional engineering efforts for product development and testing.
Reach Truck Operator
2 Years 4 Months- Operated reach truck to move, stack, and retrieve pallets in high-density warehouse aisles.
- Inspected equipment before shifts, reporting hazards and preventing unsafe material-handling conditions.
- Verified inventory locations during put-away and picking to maintain accurate stock movement.
- Loaded and unloaded trailers while following safety procedures and damage-prevention standards.
Marine Engineer
1 Year 10 Months- Led engine room maintenance, ensuring propulsion systems met safety and performance standards.
- Inspected machinery routinely to identify faults and prevent operational downtime.
- Coordinated repairs with deck and shore teams to restore critical marine systems.
- Monitored fuel consumption, lubrication, and cooling systems for efficient vessel operation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
2 Years- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Computer Operator
3 Years 11 Months- Analyzed and verified system requirements for newly installed applications to support maximum compatibility with ongoing operations.
- Performed troubleshooting of system performance bottlenecks and proposed solutions to discovered weaknesses.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Master in Management - Management
Bachelor of Computer Engineering - Computer Engineering
Skills
Customer Retention Strategies
Customer Data Confidentiality
Responding to Difficult Customers
Needs Assessment
Understanding Customer Needs
Building Customer Trust and Loyalty
Languages
english
Native language
Russian
B2
Upper intermediate
Ukrainian
B2
Upper intermediate
Timeline
Computer Engineer
Enomac computer services
07.2026 - CurrentRead More
Reach Truck Operator
Hozelock Ltd Distribution Centre
02.2024 - 06.2026Read More
Marine Engineer
Draaijer turbo service
03.2022 - 01.2024Read More
Customer Service Representative
ocean plaza city mall
02.2020 - 02.2022Read More
Computer Operator
Part Time Self Employment
06.2015 - 05.2019Read More
Ternopil National Technical University
Bachelor of Computer Engineering from Computer Engineering
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Ternopil National Technical University
Master in Management from Management
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