Emmy Willemsen
Utrecht
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Uses independent decision-making skills and sound judgment to positively impact company success.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Director of Business Operations
Tranzer BV
05.2021 - Current
- Increased overall efficiency by streamlining operational processes and implementing cost-saving measures.
- Spearheaded the development of strategic partnerships, resulting in increased market reach and revenue growth.
- Managed cross-functional teams to ensure timely completion of projects and alignment with company objectives.
- Implemented a Customer Support Centre which increased our Customer satisfaction.
Business Development Manager
Tranzer B.V.
01.2017 - 01.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional team to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
- Developed strategic partnerships with organizations to create mutually beneficial business relationships and enhance company visibility.
- Collaborated with internal teams to optimize product offerings based on client feedback and market demands, ultimately increasing overall sales performance.
- Negotiated favorable contract terms with clients, ensuring long-term profitability while meeting client needs and expectations.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Senior Program Manager
Data Lab
01.2014 - 02.2020
- Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
- Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
Owner
Honderd En Een
01.2012 - 02.2014
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Master of Science - Dutch Law
University Utrecht
Utrecht The Netherlands08.1998
Skills
- Strategic Development
- Productivity Optimization
- Customer Relationship Management
- Operations Management
- Contract Management
- Cross-functional Collaboration
- Business Development
- Relationship Building and Management
- Department Oversight
Hobbies
Hockey, skiing, sing in a choir, friends& family things,
Timeline
Director of Business Operations
Tranzer BV
05.2021 - Current
Business Development Manager
Tranzer B.V.
01.2017 - 01.2020
Senior Program Manager
Data Lab
01.2014 - 02.2020
Owner
Honderd En Een
01.2012 - 02.2014
Master of Science - Dutch Law
University Utrecht
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