Emmet Madi
Alkmaar
Summary
Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.
Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Field service engineer
Demant Nederland Bv
01.2019 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Updated and maintained assigned machines per manufacturer specifications.
- Installed and repaired [Type], [Type] and [Type] equipment on clients' premises.
Business Owner
ICT
01.2012 - 01.2019
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Diagnosed and repaired problems with electrical and mechanical systems.
Project manager
Exscata Benelux bv
01.2005 - 01.2012
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Highway Police Officer
KLDP
01.2004 - 12.2011
Surveillant
Politie Amsterdam, Amsterdam
01.1997 - 01.2004
Education
High School Diploma -
Police Academy
06.1994
Mts - Mechanical Engineering
Technical School
Alkmaar06.1987
Skills
- Field service support
- Information and communication technology
- MS EXCEL
- MS POWERPOINT
- MS WORD
Certification
- CME - Certified Maintenance Employee
TALENKENNIS
English
Dutch
Timeline
Field service engineer
Demant Nederland Bv
01.2019 - Current
Business Owner
ICT
01.2012 - 01.2019
Project manager
Exscata Benelux bv
01.2005 - 01.2012
Highway Police Officer
KLDP
01.2004 - 12.2011
Surveillant
Politie Amsterdam, Amsterdam
01.1997 - 01.2004
High School Diploma -
Police Academy
Mts - Mechanical Engineering
Technical School
Hobbies and Interests
Fitness, Lezen
Training
- Sep 2024 - Sep 2024 Vertrouwings persoon
- Programeren LOI
Sport
Fitness
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