Emmanuel Pobocan
Happy Valley-Goose Bay
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Results-driven professional focused on delivering exceptional support for customer needs.
Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Front Desk Clerk
10565 Nfld Inc. O/a Hotel North Two
09.2023 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
Senior Associate - Master Data Management
Schenker Manila Administrative Competence Center
05.2017 - 08.2023
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Maintain master data creation and update for vendor, employee and customer in the system.
- Perform quality assurance for the creation and update made in the system.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
- Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
Compliance Specialist (Quality Assurance Team)
Concentrix Services Corporation
02.2014 - 05.2017
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Supported team by pitching in to complete special projects.
- Prepared documentation and records for upcoming audits and inspections.
Accounts Payable Associate
Concentrix Services Corporation
02.2014 - 05.2017
- Reviewed each invoice and requisitions for payment approval.
- Matched purchase orders to invoices and logged invoices into computer.
- Handles emails regarding payment and invoice related queries. Make sure all inquiries were handled in a timely and accurate manner.
Transaction Processing Associate
Accenture, Inc. - Manila
12.2010 - 02.2014
- Maintain, create and modify vendor master records as per request from the business.
- Provide precise response to business related queries as Customer Service Desk.
- Supply high quality of work, committing less errors and hitting/exceeding targets for client's satisfaction.
- Coordinated with other Transaction Processing Associates to share knowledge, resources, and expertise, fostering a collaborative and supportive team environment.
Education
Bachelor of Science - Economics
Polytechnic University of The Philippines
Manila, Philippines05.2009
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Microsoft Office
- Reservation Management
- Front Desk Management
- Computer Skills
- Data Entry
- Detail Oriented
Languages
English
Full Professional
REFERENCE
Available upon request.
Timeline
Front Desk Clerk
10565 Nfld Inc. O/a Hotel North Two
09.2023 - Current
Senior Associate - Master Data Management
Schenker Manila Administrative Competence Center
05.2017 - 08.2023
Compliance Specialist (Quality Assurance Team)
Concentrix Services Corporation
02.2014 - 05.2017
Accounts Payable Associate
Concentrix Services Corporation
02.2014 - 05.2017
Transaction Processing Associate
Accenture, Inc. - Manila
12.2010 - 02.2014
Bachelor of Science - Economics
Polytechnic University of The Philippines
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