EMMANUEL OLUWOLE
St. John's
Summary
Ability to operate in fast-paced environments, handling numerous challenges and providing positive experience with high-quality execution. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Ability to operate in fast-paced environments, handling numerous challenges and providing positive experience with high-quality execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Best Buy
09.2023 - 12.2023
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
Customer Service Associate
Ipile Earth Synergy Construction
01.2018 - 07.2023
- Maintains relationships with clients and colleagues
to follow-up on inbound leads, target clients to
maximize profits, and improve sales. - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Customer Assistant
Sigvent Group
06.2017 - 12.2017
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
Housekeeper
Sigvent Apartment Suites
02.2016 - 04.2017
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
Diploma - Record And Information Management
College of The North Atlantic
St. John's, NLCurrent
Bachelor of Science - Economics
Covenant University
Ota, Nigeria07-2016
Skills
- Customer service excellence
- Communication and interpersonal skills
- Team player
- Effective time management
- Flexible & Adaptable
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Languages
English
Native or Bilingual
Certification
- Certified [Standard First Aid, CPR/AED], Canadian Red Cross.
Timeline
Warehouse Associate
Best Buy
09.2023 - 12.2023
Customer Service Associate
Ipile Earth Synergy Construction
01.2018 - 07.2023
Customer Assistant
Sigvent Group
06.2017 - 12.2017
Housekeeper
Sigvent Apartment Suites
02.2016 - 04.2017
Diploma - Record And Information Management
College of The North Atlantic
Bachelor of Science - Economics
Covenant University
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