Emin Gokcen
Dordrecht,ZH
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Technical Support Engineer
VAF Instruments BV-Dordrecht
Dordrecht , South Holland
4 2023 - Current
- Remote troubleshooting of embedded sensor systems for ships, performance evaluation, and troubleshooting of torque sensor, flowmeters, Signal Processing Unit and Shaft Power Limitation systems, along with remote resolution of issues and software support
- Responsibilities include checking connections of the System Performance Unit with flow meters and torque sensors, providing software support, and resolving issues remotely through troubleshooting processes
- Perform a system performance checks, remote or on-site commissioning, and advise the customer or field service engineer on pre-commissioning steps
- Planning and organizing the field service engineer's or agent's service attendance
- Accompanying the Warranty Committee to initiate the warranty processes and make the final decision
- Provided technical support to international ship crews on large commercial vessels, ensuring clear communication and resolving technical issues effectively.
Air Traffic Controller and Radar Network Specialist
Turkish Air Forces-Ankara
Ankara , Turkey
09.2014 - 12.2020
- Ensured the safe and orderly separation of military and civilian air traffic, facilitating secure transitions in controlled airspace
- Provided real-time situational awareness to pilots during combat readiness training and air interception exercises, supporting both red and blue team operations
- Developed technical training materials and course content for onboarding new personnel as part of internal training programs
- Prepared technical documentation related to radar network operations and maintenance
- Created maintenance and supply plans for radar systems, ensuring optimal performance and availability
- Analyzed technical schematics of radar systems to identify vulnerabilities and proposed solutions through detailed reports
- Diagnosed issues with radio communication equipment and demonstrated advanced proficiency in operating UHF and VHF radio bands
- Developed and updated checklist items for routine air traffic control tasks to ensure operational consistency and safety compliance
- Managed the coordination and leadership of a unit consisting of 100 personnel, ensuring efficient operations and task execution.
Education
Bachelor of Science -
National Defence University - Istanbul
Istanbul 09.2010 - 08.2014
Skills
Teamwork and Collaboration
Technical Troubleshooting
Remote and Technical Support
System Troubleshooting
Technical expertise
Multitasking
Problem-Solving
Certification
Security Operations Center Analyst Immersion Program, 08/2021, 02/2022
Affiliations
- Volunteer translate 09/2021, 08/2022, Translating for Turkish-English speaking people living in Hoogeveen Azc on communicating with COA.
- Helper - Volunteer Hoogeveen, 09/2021, 08/2022
- Helping residents to beautify their environment.
- Rubbish collecting activities.
- Assisting with landscaping.
Military Service
Lucht machten - officier, Turkije, Luitenant, 08/2014, 12/2020
Languages
Engels
Advanced
C1
Turks
Proficient
C2
Nederlands
Elementary
A2
Timeline
Air Traffic Controller and Radar Network Specialist
Turkish Air Forces-Ankara
09.2014 - 12.2020
Bachelor of Science -
National Defence University - Istanbul
09.2010 - 08.2014
Technical Support Engineer
VAF Instruments BV-Dordrecht
4 2023 - Current
Security Operations Center Analyst Immersion Program, 08/2021, 02/2022
ISO 27001, 11/2021, Present
Comptia security+, 12/2021, 12/2026
Similar Profiles
Liviu BezmanLiviu Bezman
Assembly Line Production Worker at Allied Motion Dordrecht B.VAssembly Line Production Worker at Allied Motion Dordrecht B.V
KISHAN RAJESHKUMAR DHANANIKISHAN RAJESHKUMAR DHANANI
Director of Sales and Marketing at DIAKRAFF BV/FANCY JEWELS BVDirector of Sales and Marketing at DIAKRAFF BV/FANCY JEWELS BV
Aysa Mareneth MansalapuzAysa Mareneth Mansalapuz
Workforce Real Time Analyst at VXI Global Holdings BVWorkforce Real Time Analyst at VXI Global Holdings BV