Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Military Service
Languages
Timeline
Generic

Emin Gokcen

Dordrecht,ZH

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Technical Support Engineer

VAF Instruments BV-Dordrecht
Dordrecht, South Holland
4 2023 - Current
  • Remote troubleshooting of embedded sensor systems for ships, performance evaluation, and troubleshooting of torque sensor, flowmeters, Signal Processing Unit and Shaft Power Limitation systems, along with remote resolution of issues and software support
  • Responsibilities include checking connections of the System Performance Unit with flow meters and torque sensors, providing software support, and resolving issues remotely through troubleshooting processes
  • Perform a system performance checks, remote or on-site commissioning, and advise the customer or field service engineer on pre-commissioning steps
  • Planning and organizing the field service engineer's or agent's service attendance
  • Accompanying the Warranty Committee to initiate the warranty processes and make the final decision
  • Provided technical support to international ship crews on large commercial vessels, ensuring clear communication and resolving technical issues effectively.

Air Traffic Controller and Radar Network Specialist

Turkish Air Forces-Ankara
Ankara, Turkey
09.2014 - 12.2020
  • Ensured the safe and orderly separation of military and civilian air traffic, facilitating secure transitions in controlled airspace
  • Provided real-time situational awareness to pilots during combat readiness training and air interception exercises, supporting both red and blue team operations
  • Developed technical training materials and course content for onboarding new personnel as part of internal training programs
  • Prepared technical documentation related to radar network operations and maintenance
  • Created maintenance and supply plans for radar systems, ensuring optimal performance and availability
  • Analyzed technical schematics of radar systems to identify vulnerabilities and proposed solutions through detailed reports
  • Diagnosed issues with radio communication equipment and demonstrated advanced proficiency in operating UHF and VHF radio bands
  • Developed and updated checklist items for routine air traffic control tasks to ensure operational consistency and safety compliance
  • Managed the coordination and leadership of a unit consisting of 100 personnel, ensuring efficient operations and task execution.

Education

Bachelor of Science -

National Defence University - Istanbul
Istanbul
09.2010 - 08.2014

Skills

Teamwork and Collaboration

Technical Troubleshooting

Remote and Technical Support

System Troubleshooting

Technical expertise

Multitasking

Problem-Solving

Certification

Security Operations Center Analyst Immersion Program, 08/2021, 02/2022

Affiliations

  • Volunteer translate 09/2021, 08/2022, Translating for Turkish-English speaking people living in Hoogeveen Azc on communicating with COA.
  • Helper - Volunteer Hoogeveen, 09/2021, 08/2022
  • Helping residents to beautify their environment.
  • Rubbish collecting activities.
  • Assisting with landscaping.

Military Service

Lucht machten - officier, Turkije, Luitenant, 08/2014, 12/2020

Languages

Engels
Advanced
C1
Turks
Proficient
C2
Nederlands
Elementary
A2

Timeline

Air Traffic Controller and Radar Network Specialist

Turkish Air Forces-Ankara
09.2014 - 12.2020

Bachelor of Science -

National Defence University - Istanbul
09.2010 - 08.2014

Technical Support Engineer

VAF Instruments BV-Dordrecht
4 2023 - Current

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Emin Gokcen