Emilyan Mihal
London,London
Summary
Dedicated Door Supervisor skilled in security monitoring and access control. Ensures safety through regular patrols and effective conflict resolution. Strong interpersonal skills enhance client interactions and foster a secure environment. Experienced in customer-facing roles, contributing to team success and optimising service delivery.
Overview
5
5
Languages
1
1
Certification
13
13
years of professional experience
Work History
Door Supervisor
Self employed
LOndon, London
05.2026 - Current
- Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
- Patrolled property during peak hours to monitor activities and deter potential threats. during busy periods to observe activities and protect assets.
- Conducted regular patrols to detect and deter unauthorised activity or identify safety hazards.
- Inspected doors for security breaches to maintain safety standards, windows and gates for signs of unauthorised entry.
- Reported safety breaches to senior management or local authorities to uphold maximum security.
- Dealt with potential conflict situations in a controlled and professional manner.
- Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
- Greeted guests warmly upon entry and exit of the building.
Passenger/Customer Service Agent
dnata
STERLING, VIRGINIA, RESTON, USA
10.2022 - 05.2024
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer service enquiries promptly and accurately to enhance customer experience.
- Managed complaints with professionalism, delivering effective solutions to ensure ongoing customer satisfaction.
- Facilitated customer satisfaction by diplomatically addressing escalated complaints and acknowledging customer concerns.
- Developed and maintained strong relationships with customers through exceptional service and follow-up communications.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
- Participated in team meetings, contributing ideas for improving customer service procedures and outcomes.
Breakfast Cook/ Demi Chef De Partie
Millenium Gloucester Hotel
London, London
03.2014 - 03.2022
- Maintained high standards of hygiene and cleanliness in the kitchen, following food safety regulations.
- Maintained clean, safe environment by adhering to sanitation and safety requirements.
- Collaborated with kitchen team to handle high tempo demands and stressful service periods.
- Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Organised ingredients at the start of shift to prepare for expected needs during busy periods.
- Worked with experienced chefs to learn the requirements of different cooking stations and dishes.
- Maintained optimum temperature in ovens, grills and roaster to correctly cook foods.
- Safely operated bakery ovens, fryers and mixers.
- Optimised food preparation procedures to reduce waste and increase efficiency without compromising quality.
- Organised workstation with clean cutting board and utensil bath before each shift by placing clean cutting board and utensil bath at workstation.
- Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Garnished and arranged food items with focus on presentation to enhance customer experience.
- Inspected completed dishes to verify conformance with presentation and hygiene standards.
- Coordinated with the front of house team to manage special dietary requests and allergies, ensuring guest safety.
- Listened to guest complaints or suggestions and offered suitable solutions, providing outstanding customer experiences.
Education
Bachelor of Business Administration - Accounting and Finance
University Fan Stilian Noli
Korce, ALBANIA01-2008
Skills
- Access control
- Security monitoring
- CCTV monitoring
- Bag inspections
- Premises patrol
- Screening and searching
- Metal detection equipment use
- Incident management
- Emergency response
- Emergency medical response
- Evacuation training
- Workplace safety compliance
- Situational awareness
- Safety awareness
- Conflict management
- De-escalation
- Behaviour control
- Behavioural observation
- Client interaction
- Radio communication
- Evacuation training
- De-escalation
Languages
English
Intermediate
B1
Albanian
Proficient
C2
Italian
Intermediate
B1
Macedonian
Upper Intermediate
B2
Bulgarian
Upper Intermediate
B2
Certification
- [Type] Licence
Timeline
Door Supervisor
Self employed
05.2026 - Current
Passenger/Customer Service Agent
dnata
10.2022 - 05.2024
Breakfast Cook/ Demi Chef De Partie
Millenium Gloucester Hotel
03.2014 - 03.2022
Bachelor of Business Administration - Accounting and Finance
University Fan Stilian Noli