Emily Burns
Amsterdam
Summary
Energetic and reliable professional with experience as a waitress, teacher, and in retail. Known for a bubbly personality and strong critical thinking skills, I excel at providing excellent customer service and support. My punctuality and dependable nature ensure that I consistently meet deadlines and contribute positively to any team.
Overview
4
4
years of professional experience
Work History
Teacher
Across Multiple Schools
2020.09 - 2024.06
- Strong communication and interpersonal skills, developed through regular interactions with students, parents, and colleagues.
- Excellent time management and multitasking, honed by balancing lesson planning, teaching, and administrative tasks.
- Proven problem-solving and decision-making skills, gained from resolving classroom issues.
- High level of organization and attention to detail, demonstrated by managing tasks and maintaining accurate records of children's work.
- Worked with classroom teachers to learn about current standards and best practices.
- Continuously improved teaching practices through professional development opportunities, staying current with educational trends and research.
Retail Worker
McCabe's Pharmacy
2021.10 - 2024.03
- Managed opening and closing procedures as a senior staff member, including till reconciliation and store setup.
- Led the perfume department, consistently exceeding monthly sales targets and maintaining high presentation standards.
- Trained and mentored new employees, delegating tasks to seasonal staff to optimize team performance.
- Adapted quickly to work in multiple store locations as needed, demonstrating flexibility and adaptability.
- Utilized computer systems efficiently to process product transfers and orders across stores.
- Collaborated with colleagues across departments during peak periods to ensure seamless operations.
- Resolved customer issues promptly and professionally, enhancing customer satisfaction and loyalty even during high-stress periods.
- Maintained a clean and organized sales floor, improving the overall shopping experience.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Performed cash, card, and check transactions to complete customer purchases.
Waitress
Al Fresco
2021.02 - 2022.06
- Maintained clean and welcoming dining environment, ensuring positive guest experiences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and fast-paced environments.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Education - Primary School Teaching
Dublin City University
Dublin, Ireland 10.2024
Skills
- Strong multitasking
- Customer Service
- Reliability and punctuality
- Critical Thinking
Hobbies
- Yoga
- Pilates
- Gym workouts
- Running
- Swimming
- Socializing with friends
- Traveling
- Music
- Cooking and baking
Timeline
Retail Worker
McCabe's Pharmacy
2021.10 - 2024.03
Waitress
Al Fresco
2021.02 - 2022.06
Teacher
Across Multiple Schools
2020.09 - 2024.06
Bachelor of Education - Primary School Teaching
Dublin City University
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