Emil Abdullayev
Bergen Op Zoom
Summary
As a Customer Service Specialist at Dow Chemical, I am responsible for managing and resolving customer inquiries while ensuring smooth order processing. I work closely with internal teams to provide accurate product information, coordinate logistics, and resolve any issues related to shipments or deliveries. By fostering strong relationships with clients, I ensure that their needs are met promptly and effectively, always aiming to enhance overall customer satisfaction. My role involves balancing multiple tasks while maintaining a high level of accuracy and professionalism in a fast-paced environment.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Customer Service Specialist
DOW Benelux BV
Terneuzen, Provincie Zeeland
1 2021 - Current
- Successfully managing major customer accounts across the EMEA region, driving a notable increase in customer satisfaction through proactive communication
- Collaborating closely with account teams and liaising with varying levels of seniority within customer organizations
- Effectively implementing company goals through in-depth discussions and strategic negotiations
- Developing lasting customer relationships by delivering tailored, customer-oriented solutions
- Utilizing DSR, CRM and SAP to manage contacts, track reports, and analyze data efficiently
- Handling customer sales activities, including forecasting and resolving complaints, to achieve sustainable goals
- Providing training to colleagues on customer engagement techniques, enhancing team performance and customer satisfaction.
IT Consultant
Partner Care
Amsterdam, North Holland
01.2020 - 01.2021
- Conducted dynamic product demonstrations, effectively showcasing features and benefits to enhance customer understanding and drive sales
- Completed training programs to refine presentation techniques, resulting in more compelling sales pitches and increased client engagement
- Performed market research to pinpoint areas for improvement aligned with customer needs
- Successfully collaborated within teams and worked independently to meet project goals, consistently delivering high-quality results on time.
Sales Specialist EMEA Region
Anil Kagit Ltd
Istanbul
01.2017 - 01.2020
- Executed comprehensive market research and analysis, identified business growth opportunities, and contributed to an increase in sales
- Expanded client base by leading successful negotiations and efficiently managing leads and prospects, resulting in growth and customer acquisition
- Prepared detailed monthly and annual sales reports to support a data-driven and targeted approach to client management
- Organized in-person meetings with customers, strategically enhancing opportunities to expand the customer base in a highly competitive market.
Education
Master's degree - Economics
Sapienza University of Rome
Rome 01.2014 - 12.2017
Bachelor's degree - Finance
Azerbaijan State Economic University
Baku 01.2010 - 12.2014
Skills
SAP
Smartprice
CRM
DSR
Microsoft Office
SAP
Smartprice
CRM
DSR
Microsoft Office
English
Azerbaijan
Russian
Turkish
Certification
International Certificate of Diploma Evaluation by the World Education Service (USA)
Timeline
IT Consultant
Partner Care
01.2020 - 01.2021
Sales Specialist EMEA Region
Anil Kagit Ltd
01.2017 - 01.2020
Master's degree - Economics
Sapienza University of Rome
01.2014 - 12.2017
Bachelor's degree - Finance
Azerbaijan State Economic University
01.2010 - 12.2014
Customer Service Specialist
DOW Benelux BV
1 2021 - Current
International Certificate of Diploma Evaluation by the World Education Service (USA)
International Certificate of Diploma Evaluation by NUFFIC (The Netherlands)
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