Elvie Ancheta
Teacher
Taipei City
Summary
Licensed Professional English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Friendly, outgoing, and well-versed in motivating students to meet learning objectives.
Overview
18
18
years of professional experience
3
3
Certifications
3
3
Languages
Work History
English Teacher
Columbia English
10.2023 - Current
- I work as an English teacher at Columbia English for the elementary level in the afternoon to evening.
- I handle different grade levels from Grade 1 to 4.
- This summer of 2024, I was also in charge of one of their beginner level classes that includes English lessons, dance and movements, and arts and crafts.
- Improved English proficiency through immersive language activities and real-life conversation practice.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Prepared and implemented lesson plans covering required course topics.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
English Teacher
Careboll International Preschool
09.2021 - Current
- I worked at an International Kindergarten in Tianmu.
- I taught the kids from middle class to senior level or until graduation (中班到大阪).
- What I liked here is that I started to teach the kids that are around 3 or 4 years old, and I grew with them as they also developed their communication skills.
- For this school, I also prepared games during major holidays, and I wrote short plays for the children's moving up celebrations or graduation performances.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Kept classroom organized, clean and safe for students and visitors.
English Teacher
Little Reader's Club
06.2019 - 02.2024
- I worked for a cram school where I did fun activities with kids while they were learning the English language.
- The classes follow a curriculum provided by the school emphasizing on the kids learning English (reading and spelling and writing), Math, Science, and Arts in a fun way.
- With some of the classes I handled, I used licensed Cambridge materials.
- I was also the teacher in-charge of the field trips or the 'tour guide'.
- Where we do 3-6 hours of tours with the children depending on location.
- I research about the place and talk about it with the kids.
- In the middle of May, 2021, we also had to switch to online classes as mandated by the Taiwanese government to comply with the Health and Safety regulations.
Freelance Online English Teacher
02.2018 - Current
- Aside from face-to-face instructions, I also teach online to Chinese and Taiwanese kids.
- I teach students from different levels, starting from phonics to grade 4.
Online English Teacher
English Language Academy
07.2021 - 08.2021
- Online English Teacher to preschoolers and curriculum development.
- Used pre-written curriculum to teach students English via remote video conferencing.
English Language Trainer
TESDA Philippines
01.2007 - 01.2011
- Facilitated English Language Proficiency training and Finishing Course for Call Center Agents at TESDA.
- The program focused on Speech and Grammar/English Language Development and Call Center/ Customer Service Tips to aspiring call center agents.
- I facilitated English proficiency with American Accent training to working professionals, newly graduate students, and NC II holders.
- I supervised learners with the aid of computer-based learning modules on Grammar, IPA, and Idioms.
- I worked closely with learners in getting the exact enunciation of vowel, consonant and cluster sounds while using a computer-based program.
- I helped develop each learner's communication skills and boosted their confidence in public speaking.
- Evaluated student progress regularly through formative assessments, providing valuable data for targeted improvements in instruction.
- Utilized multimedia tools such as videos, audio recordings, and online resources to supplement traditional teaching methods and enhance the learning experience.
- Boosted student confidence in their language abilities through consistent positive reinforcement and constructive feedback.
- Established clear objectives for each lesson while maintaining flexibility based on individual student needs, ensuring optimal learning outcomes for every participant.
- Implemented diverse instructional strategies to address varying learning styles, promoting increased understanding of complex concepts.
- Enhanced students'' communication skills by conducting interactive and engaging group activities.
Specialist II (Fraud Recovery - Credit Card Services)
JP Morgan Chase Bank
12.2014 - 05.2017
- I worked as a Fraud Recovery Specialist for Credit Card Services assisting both American consumer and business accounts holders with existing fraud claims.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Bank Associate- Senior Team Member
BA Continuum Philippines
02.2014 - 10.2014
- Company Overview: (A non-bank Subsidiary of Bank of America)
- Worked as over-the-phone Bank Associate assisting on credit card queries from the American customers including but not limited to frontline customer care, billing concerns, payment research, payment processing, declined transactions, necessary corrections/ adjustment, refunds, credit-bureau reporting disputes, offering other card type options suitable to the customer, credit card application and status, credit limit increase and lowering of annual percentage rates.
- (A non-bank Subsidiary of Bank of America)
- Resolved customer complaints efficiently, maintaining professionalism and empathy throughout the process.
- Participated in ongoing training programs to stay current on industry trends, regulations, best practices, and new product offerings.
- Improved customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Opened, closed, and updated accounts for customers.
- Assisted customers with banking needs and inquiries.
SR Process Executive- Quality
Infosys BPO Limited
02.2012 - 02.2014
- Involved in creating Quality Audit Checklists, compiling error reports, root cause analysis, and Risk Management reports.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Prepared accurate documents for customer and business needs.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Representative 2
Convergys Corporation Philippines
03.2010 - 07.2011
- Customer service for Inbound and Outbound Line of Businesses for an Automotive Account.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Contemporary Chinese Course -
Mandarin Training Center, National Taiwan Normal University
12.2018 - 2020.12
Theater and Performance - undefined
National Taiwan Normal University
08.2019 - 2020.01
Literature in Action: Scriptwriting and Its Applications - undefined
National Taiwan Normal University
02.2019 - 2019.06
Master in English Language Studies - undefined
University of Santo Thomas
01.2009 - 2010.01
Bachelor of Arts - Major in English
Pampanga Agricultural State University
01.2003 - 2007.01
Skills
Lesson planning
Classroom management
Great with student engagement, friendly, and outgoing
Creative writing
Flexible and adaptable
Common core standards
Online instruction/teaching
Multitasking Abilities
Teamwork and collaboration
Multi-lingual communication
Bi-lingual or multi-lingual (English, Mandarin, Spanish, and Filipino:Tagalog and Campampangan)
Certification
Professional License Exam Passer (LET), 12/01/12
Timeline
English Teacher
Columbia English
10.2023 - Current
English Teacher
Careboll International Preschool
09.2021 - Current
Online English Teacher
English Language Academy
07.2021 - 08.2021
Theater and Performance - undefined
National Taiwan Normal University
08.2019 - 2020.01
English Teacher
Little Reader's Club
06.2019 - 02.2024
Literature in Action: Scriptwriting and Its Applications - undefined
National Taiwan Normal University
02.2019 - 2019.06
Contemporary Chinese Course -
Mandarin Training Center, National Taiwan Normal University
12.2018 - 2020.12
Freelance Online English Teacher
02.2018 - Current
Specialist II (Fraud Recovery - Credit Card Services)
JP Morgan Chase Bank
12.2014 - 05.2017
Bank Associate- Senior Team Member
BA Continuum Philippines
02.2014 - 10.2014
SR Process Executive- Quality
Infosys BPO Limited
02.2012 - 02.2014
Customer Service Representative 2
Convergys Corporation Philippines
03.2010 - 07.2011
Master in English Language Studies - undefined
University of Santo Thomas
01.2009 - 2010.01
English Language Trainer
TESDA Philippines
01.2007 - 01.2011
Bachelor of Arts - Major in English
Pampanga Agricultural State University
01.2003 - 2007.01
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