Elshan Kazimov

Work History

Telus International

06.2023 - 10.2024

Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
• Reviewed Turkish and Russian user content to ensure compliance with platform rules.
• Removed harmful or abusive material to improve platform safety.
• Applied fair judgment when moderating diverse types of content.
• Maintained accuracy and consistency in identifying prohibited materials.

Teleperformance

09.2022 - 04.2023

Reduced response time for content review, ensuring a safer online environment for users.
Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
• Worked on Crafton–Tencent joint project as part of the content support team.
• Delivered short onboarding trainings for new moderators to improve team adaptation.
• Provided communication and customer support for Midasbuy (Tencent’s payment platform).
• Contributed to small-scale software support tasks within Teleperformance projects.

Majorel

12.2021 - 07.2022

Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
Maximized operational efficiency within the moderation team via regular refinement of workflows and task distribution strategies based on performance analytics insights acquired over time.
Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
• Handled payment dispute investigations for major clients such as Netflix and Amazon, ensuring accurate resolution of customer cases.
• Conducted fraud and scam analysis, identifying suspicious activities and reporting findings through proper payroll and compliance channels.
• Assisted customers with billing and subscription-related issues, providing clear communication and timely solutions.
• Collaborated with Majorel’s client teams to ensure adherence to company policies and local regulations while handling sensitive financial cases.

Nonsens Newspaper

12.2015 - 04.2016

Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
• Worked as a journalist and Head of Technical Department at an independent newspaper.
• Covered social, cultural, and political topics, contributing to free press and independent reporting.
• Held a valid press card, providing access to official events and strengthening professional credibility.
• Supported the editorial team with both technical coordination and content preparation.