Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Timeline
Eloisa Gomes

Eloisa Gomes

Rotterdam

Summary

A professional Director with many years managerial experience in the Commercial and Operational department in the Airline industry. Hard-working, dedicated, and reliable with organized pro-active and problem-solving nature. Representative and confident to meet and exceed any goals or expectations. Good verbal and written communication and computer skills.

Overview

30
30
years of professional experience

Work History

Sales Director

TACV- CABO VERDE AIRLINES
09.2019 - 02.2022
  • During my role as Sales Director, I led the day-to-day sales performance of eight countries
  • Setup the entire sales and marketing in Nigeria which was one of the four new destinations launched by the airline end 2019, by identifying the key customer accounts within the territory, developing a strategic and tactical sales and marketing plan based on Market needs in order to bring proactive product awareness and systems solutions to target customers
  • Coordinated the launch of this route with all other main key players within the territory, such as airport authorities
  • Duties: - Coordinated the implementation and execution of the strategic commercial plan for the eight markets, exceeding sales targets
  • Generate new Business opportunities and work to maintain excellent relationships with current customers
  • Maintain knowledge of developments in the industry to stay up to speed on the latest industry trends and directions
  • Participate in negotiation of contracts/changes, coordinate preparation of proposals, statements of work, request for proposals and proposal evaluation
  • Planned and executed weekly performance meetings and monthly sales meetings
  • Coach, mentor and motivate sales team
  • Responsible for Key Performance Indicators
  • Manage sales and marketing budgets and set targets
  • Coordination with Revenue Management in order to achieve competitive fares at the market
  • Represent the company at industry and trade conferences/fairs
  • Resolve customer complaints efficiently liaising on a daily basis with all departments including Customer Relations to provide swift resolutions
  • Create and produce reports to the VP
  • Refined technically detailed sales procedures to simplify process and increase productivity
  • Identify key customer accounts within the designated new routes developing a strategic and tactical sales and marketing lobbying plan to bring product awareness to target customers
  • Coordinate such actions with Airport authorities, as part of the Management and Sales - Check that invoicing received from partners are correct and liaise with TACV CABO VERDE AIRLINES finance department
  • Leading the covid19 emergency team during the pandemic by keeping up with all new developments and responding to them by adjusting rules so that sales would not stop completely.

Sales Representative & Corporate Sales Manager

TACV- CABO VERDE AIRLINES
04.2019 - 08.2019
  • Key contact for the sales representatives in Portugal, USA and Cabo Verde
  • Monitor and coordinate all sales and marketing activities done by the representatives
  • Formed fully operational customer service department structure which led to serve the customers 24/7. Not only for sales activities but also in case of flight disruption
  • Improved sales policies and practices - Created accurate job descriptions and developed standards for customer relationship management.

Sales and Service Manager Northern Europe & UK

TACV- CABO VERDE AIRLINES
02.2008 - 03.2019
  • Responsible for the day-to-day Sales and Operational performance
  • Key contact for the GSA's in Europe (Germany, Switzerland, Sweden, Denmark, Norway, Austria and UK
  • Duties: Sales - Execute sales and marketing strategies
  • Maintain and strengthen a large portfolio of clients
  • Responsible for Key Performance Indicators
  • Manage sales and marketing budgets and set targets
  • Coordination with Revenue Management in order to achieve competitive fares at the market
  • Represent the company at industry and trade conferences/fairs
  • Analyze market trends and use information to keep the head office informed in order to stimulate business and revenue growth
  • Manage vendor service contracts
  • Resolve customer complaints efficiently liaising on a daily basis with all departments including Customer Relations to provide swift resolutions
  • Check that invoicing received from partners are correct and liaise with TACV CABO VERDE AIRLINES finance department
  • Operational - Manage all operational related aspects (passenger and cargo)
  • Ensure the punctuality, service and safety of all TACV CABO VERDE AIRLINES operations
  • Maintain close working relationship with Airport Authorities and maintain head office informed
  • Attend meetings with service partners and Airport Authorities
  • Negotiation contract with partners as Ground handling services, hotels
  • Ensure that services delivered by Service Partners are compliant with the Service Level Agreements
  • Manage all crew needs
  • Liaise with Airport Authorities related to slot and seasonable authorizations
  • Liaise with Cargo department and GSA
  • Attend meal presentations to ensure quality meals served on board.

Manager Northern Europe, UK and France

TACV- CABO VERDE AIRLINES
10.2015 - 11.2016
  • For one year I was also responsible for the overall control of our Delegation and Station Airport operations in France
  • This role was assigned to me after our team in the Netherlands finished in the top 3 of best performing teams in the first two quarters of 2015, with the purpose of restructuring the delegation in order to comply with the company policies.

Station and Sales Supervisor

TACV- CABO VERDE AIRLINES
01.2000 - 01.2008
  • Supervising all around sales and operations

Reservation and Ticketing Agent

TACV CABO VERDE AIRLINES
02.1992 - 12.1999

Education

No Degree - Broker (Current Study)

Laudius , Holland, Netherlands
2025

KLM Fares & Ticketing Level 1 & Level 2 (IATA courses - certificates) -

06.1995

International Institute of Travel (Tourism, leisure recreation, insurance, fares & ticketing) - diploma - undefined

02.1992

MEAO (Intermediate Vocational Education - diploma) - undefined

01.1991

MAVO (High School - diploma) - undefined

01.1987

Skills

  • Sales expertise
  • Strong curiosity and passion for innovation
  • Strong problem-solving skills
  • Ability to handle stressful situations
  • Sharp organizational skills
  • Key Performance Indicator Tracking
  • Vendor Management
  • Goals and performance
  • Contract Negotiations
  • Experience in forming, managing and developing a high-performing professional team
  • International markets familiarity

Languages

Dutch
Native language
Dutch
Proficient
C2
English
Advanced
C1
Portuguese
Advanced
C1
French
Intermediate
B1
Creolo Caboverdiano
Proficient
C2

Personal Information

  • Place of Birth: São Vicente (Cabo Verde)
  • Date of Birth: 11/04/70
  • Nationality: Dutch

Custom

  • Traveling
  • Sport

Timeline

Sales Director - TACV- CABO VERDE AIRLINES
09.2019 - 02.2022
Sales Representative & Corporate Sales Manager - TACV- CABO VERDE AIRLINES
04.2019 - 08.2019
Manager Northern Europe, UK and France - TACV- CABO VERDE AIRLINES
10.2015 - 11.2016
Sales and Service Manager Northern Europe & UK - TACV- CABO VERDE AIRLINES
02.2008 - 03.2019
Station and Sales Supervisor - TACV- CABO VERDE AIRLINES
01.2000 - 01.2008
Reservation and Ticketing Agent - TACV CABO VERDE AIRLINES
02.1992 - 12.1999
- International Institute of Travel (Tourism, leisure recreation, insurance, fares & ticketing) - diploma,
- MEAO (Intermediate Vocational Education - diploma),
- MAVO (High School - diploma),
Laudius - No Degree, Broker (Current Study)
- KLM Fares & Ticketing Level 1 & Level 2 (IATA courses - certificates),

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Eloisa Gomes