ELLA STEFFEN
Orlando
Summary
Senior at the University of Central Florida majoring in advertising and public relations and minoring in sociology with experience in multiple industries including travel, arts and entertainment, and tech. Meticulous in carrying out research, content development, and copywriting. Positive attitude with a willingness to step into a leadership role and take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
PUBLIC RELATIONS INTERN
Visit Orlando
08.2023 - 12.2023
- Curated four press releases, 16 media pitches and two newsletters while operating under tight deadlines over the course of five months.
- Worked with domestic and international travel media to assist in the creation of multiple press trips to the Orlando area and beyond.
- Navigated current and upcoming trends in the media and travel industry.
GUEST SERVICE REPRESENTATIVE
Orlando Science Center
06.2023 - 11.2023
- Assisted over 100 guests per day with tickets, memberships, and directions.
- Navigated Tessitura CRM system to sell tickets and input memberships.
- Maintained up-to-date information on all Orlando Science Center exhibit halls, shows, and activities.
WALT DISNEY WORLD CAST MEMBER
Walt Disney World
02.2022 - 05.2023
- Assisted in the opening of Tron Light Cycle Run by navigating a fast-paced environment with over 1,600 guests per hour.
- Ensured maximum guest satisfaction by providing exceptional and personalized service and knowledge on virtual queues, sophisticated ride equipment, and Disney's mission and values.
- Shadowed as a Trainer in Epcot's World Showcase to teach and lead new Cast Members and Cultural Representatives.
Education
Bachelor of Arts in Advertising/Public Relations -
UNIVERSITY OF CENTRAL FLORIDA
12.2024
Skills
- Writing and editing
- Hootsuite and Adobe Premiere Pro 2018 certified
- Working knowledge in Adobe Photoshop and InDesign
- Research proficiency
- Leadership and verbal and written communication
- Adaptability and interpersonal skills
- Press releases
- Copywriting
- Problem-Solving
UCF ASSOCIATIONS
Hitting the Field | UCF Student Run Sports-Broadcast Network
Spring 2022-December 2023: Production Assistant.
Zeta Phi Eta | Co-ed Professional Communications Fraternity
August 2021 - August 2022: Chief Risk Officer and Active Member
Distinctions
Spring 2022-Spring 2023: Dean's List
Timeline
PUBLIC RELATIONS INTERN
Visit Orlando
08.2023 - 12.2023
GUEST SERVICE REPRESENTATIVE
Orlando Science Center
06.2023 - 11.2023
WALT DISNEY WORLD CAST MEMBER
Walt Disney World
02.2022 - 05.2023
Bachelor of Arts in Advertising/Public Relations -
UNIVERSITY OF CENTRAL FLORIDA