Rose Marie Takako Pereira
Auckland
Summary
Dedicated and reliable employee with adaptability to any job. Demonstrates exceptional customer service skills and works effectively within a team. Passionate about performing well in all aspects of work. Consistently completes tasks to high standards and takes pride in previous job experiences. Possesses five years of experience working with customers, gaining a deep understanding of how to assist and help them. Thrives in a people-oriented environment and enjoys working with others. Skilled in various sectors of hospitality and retail, including waitressing, grill operations, and retail assistance within a department store.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
KMART
04.2022 - Current
- Worked in the stockroom unpackaging new items and filling products on the shop floor
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front of House Worker
BURGERFUEL
01.2021 - 01.2022
- Carried out day-day-day duties accurately and efficiently
- Demonstrated customer service skills that are up to par
- Handled guest complaints professionally, resolving issues swiftly to maintain customer satisfaction levels.
- Reduced wait times for guests by efficiently managing reservations and coordinating table assignments.
- Boosted restaurant revenue with upselling techniques, promoting specials, and recommending popular menu items.
- Assisted in inventory management tasks to ensure adequate stock levels for front-of-house operations were maintained.
Front of House Employee
JAPANESE LANTERN STREET BAR
08.2019 - 12.2021
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
Education
Bachelor of Arts - Double major of Psychology and Criminology
University of Auckland
02.2025
Secondary Education - Level 1, 2&3
Avondale college
01.2020
Skills
- Working under pressure
- Customer service
- Problem-solving
- Retail assistant
- Adaptability and flexibility
- Team collaboration
- Problem resolution
- Time management
- Critical thinking
- Product knowledge
- Coordination
Timeline
Customer Service Representative
KMART
04.2022 - Current
Front of House Worker
BURGERFUEL
01.2021 - 01.2022
Front of House Employee
JAPANESE LANTERN STREET BAR
08.2019 - 12.2021
Secondary Education - Level 1, 2&3
Avondale college
Bachelor of Arts - Double major of Psychology and Criminology
University of Auckland
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