Elizamae Pascual
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from a year of hands-on experience in corporate travel industry.
Overview
2
2
years of professional experience
Work History
Travel Supervisor
Teleperformance Silver City
11.2022 - Current
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Worldspan GDS, made hotel reservations and collected payments to optimize trip planning.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Data Encoder
Activasia Inc.
08.2021 - 08.2022
- Completed daily data back-up to secure records.
- Provided summary of weekly metrics to manager for inclusion in management report.
- Maintained database by entering new and updated [Type] information.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
Education
Bachelor of Science in Entrepreneurship -
Pamantasan Ng Lungsod Ng Maynila
Intramuros, Manila, NCR09.2023
Centro Escolar University - Senior High School
Mendiola, Manila, NCR07.2019
High School Diploma -
Florentino Torres High School
Manila, NCR03.2017
Skills
- Travel industry knowledge
- Strong communication
- Cross-functional collaboration
- Multitasking abilities
- Active Listening
- Customer service excellence
- Attention to detail
- Adaptability and flexibility
Timeline
Travel Supervisor
Teleperformance Silver City
11.2022 - Current
Data Encoder
Activasia Inc.
08.2021 - 08.2022
Bachelor of Science in Entrepreneurship -
Pamantasan Ng Lungsod Ng Maynila
Centro Escolar University - Senior High School
High School Diploma -
Florentino Torres High School
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