Elise Lecué

Contracts & Public Procurement

• Manage deposit agreements with hospitals for equipment held in their depots, ensuring contractual terms are respected
• Monitor public tenders using Wanao to identify relevant opportunities in the healthcare sector
• Assess each opportunity and make go/no-go decisions based on sector expertise, legal requirements and company fit
• Analyse public procurement documents (specifications, requirements, conditions) to ensure compliant submissions
• Prepare and submit tender responses within strict deadlines

Order & Customer Administration

• Process customer orders in JD Edwards (JDE) with accuracy and traceability
• Update and reconcile hospital stock records using JDE and DAS (analytics system)
• Manage equipment loans to hospitals and healthcare facilities
• Handle the product complaint process: report defective instruments and coordinate the related return shipping with the US

Customer Service

• Handled customer enquiries via social media (Facebook, Instagram) and email in French, English and Spanish

Back Office – Complaints & Legal Liaison

• Assessed member complaints against the Terms & Conditions and applied the corresponding sanctions, including account bans
• Escalated relevant cases to the Legal Department
• Supported the Legal Department by providing additional information and supporting documents on cases

• Assisted a law attorney: attended court hearings and observed legal proceedings
• Reviewed case files and carried out legal research and monitoring (veille juridique) using legal databases such as Dalloz
• Observed client consultations and the preparation of cases