Elisavet Delianidou
Utrecht
Summary
A customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Highly organized, trainable and committed to creating warm and welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Ikos Andalucia Hotel (5*)
05.2023 - 10.2023
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Hostess
Blue Lagoon Village Hotel (5*)
04.2021 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Receptionist
Athos Palace Hotel (4*)
04.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Sales Assistant
Zara Thessaloniki, Thessaloniki GR
04.2018 - 06.2018
- Provided outstanding customer service and developed into a dependable and successful sales assistant
- Learned quickly all the details of running a busy retail shop
- Managed to achieve a customer base that became regular clients
- Received various performance bonuses based on my performance.
Education
Bachelor of Education - Primary Education
Democritus University of Thrace
2024
Proficiency Certificate in English (Level C2)
Michigan UniversityHigh School Diploma -
High School of Thessaloniki
2018
Skills
- Communication Skills
- Critical Thinking
- Flexibility
- Work under pressure
- Perseverance
- Problem Solving
- Team-working
- MS Office
Timeline
Restaurant Hostess
Ikos Andalucia Hotel (5*)
05.2023 - 10.2023
Restaurant Hostess
Blue Lagoon Village Hotel (5*)
04.2021 - 10.2022
Receptionist
Athos Palace Hotel (4*)
04.2019 - 10.2020
Sales Assistant
Zara Thessaloniki, Thessaloniki GR
04.2018 - 06.2018
Bachelor of Education - Primary Education
Democritus University of Thrace
Proficiency Certificate in English (Level C2)
High School Diploma -
High School of Thessaloniki
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