Eleni Abrham

· Increasing brand awareness: values, ethics, demeanour, products, service excellence within the team of sales consultants to increase customer equity

· Implementation of techniques to “understand the client’s needs - make the client’s dream come true”,

· Close collaboration with the store manager to adapt training and coaching programmes to reach set objectives

· Train the team on how to deal with customer complaints

· Increasing brand awareness: values, ethics, demeanour, products, service excellence within the team of sales consultants to increase customer equity

· Implementation of techniques to “understand the client’s needs - make the client’s dream come true”,

· Close collaboration with the store manager to adapt training and coaching programmes to reach set objectives

· Train the team on how to deal with customer complaints

· Increasing brand awareness: values, ethics, demeanour, products, service excellence within the team of sales consultants to increase customer equity

· Implementation of techniques to “understand the client’s needs - make the client’s dream come true”,

· Close collaboration with the store manager to adapt training and coaching programmes to reach set objectives

· Train the team on how to deal with customer complaints

· Rapid and successful development and growth of a loyal international client base

· Creative sales techniques specially geared towards high-touch clients

· Successful accomplishment of becoming the best international sales consultant within 3 months

· Successful Management and growth of international customers

· Implementation of high touch Customer techniques

· Merchandising,

· Sales animation

· Responsible for managing and reconciling client payments

· Daily diary management, domestic and international business trips planning

· Call screening (English and French) and reception management

· Employee recruitment and exit process management

· Incoming and outgoing mails, archiving and office supplies management

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

· Training and control of the qualifications and ethics of the hostesses/ masseuses

· Work schedule assigned based on qualifications.

· Supplier negotiation and management of uniforms

· Team and Schedule Management Involved recruitment