Elena Troitckaia

• Built and managed a successful photography business, overseeing all aspects of operations.
• Conducted client consultations to understand requirements and deliver exceptional service.
• Worked extensively in Adobe Photoshop and Adobe Lightroom to produce high-quality images.
• Established a natural rapport with more than 300 clients, fostering trust and strong relationships.
• Managed financial processes, including invoicing, expense tracking, and compliance.
• Created and executed content strategies to promote services on social media platforms.
• Worked in ADS Facebook Manager to launch targeted advertising campaigns, increasing visibility and client inquiries.
• Fostered client relationships through effective communication and resolution of concerns.

• Created and managed engaging social media content to promote music programs, driving enrollment.
• Conducted outreach to parents, providing personalized guidance on enrollment options.
• Built trust with clients, ensuring satisfaction and fostering long-term relationships.
• Scheduled and maintained a consistent online presence through strategic content management.

Financial Management & Reporting:
Managed financial processes, including SRM oversight, PO creation, vendor setup, and expense tracking.

• Partnered with Finance for budget forecasting and enhanced financial reporting.
• Coordinated departmental schedules, travel arrangements, and event logistics.
• Provided administrative support to the Brand Director, ensuring compliance with corporate policies.
• Liaised with agencies for project oversight, event execution, and alignment with brand standards.
• Developed processes for weekly and quarterly reporting to enhance operational efficiency.

• Delivered exceptional consulting services to clients, addressing their needs and resolving issues promptly.
• Utilized SAP to manage orders, shipments, and invoices efficiently.
• Prepared critical documentation, including agreements and certificates, ensuring accuracy.
• Streamlined document circulation processes, improving operational efficiency.

• Managed all incoming calls and correspondence, ensuring efficient communication and resolution of inquiries.
• Provided administrative support to the Managing Director (MD) and departments, including scheduling, documentation, and translations.
• Coordinated travel arrangements, including visa applications, ticket bookings, and accommodations.
• Organized and managed meetings, conferences, and events, ensuring smooth execution.
• Handled expatriate logistics for the MD, including onboarding and departure.
• Ensured office operations ran smoothly by managing supplies, room bookings, and document circulation.