Elena Kolesnikova
Ámsterdam
Summary
Dynamic sales professional with proven expertise in relationship building and goal-oriented strategies, honed across roles at Zara and METRO (MAKRO) Cash & Carry Ukraine. Excelled in increasing sales revenue through effective customer service and strategic account management. Skilled in cash handling and adept at identifying new business opportunities, consistently achieving and surpassing sales targets.
Overview
21
21
years of professional experience
Work History
Sales Assistant
Zara
09.2024 - 01.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
New Yorker
12.2023 - 09.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Sales Manager
METRO (MAKRO) Cash & Carry Ukraine
12.2005 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Restaurant Waiter
Alaska
01.2004 - 12.2004
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science -
MAUP
Kyiv Ukraine05-2015
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Cash register operation
- Point of sale operation
- Opening and closing procedures
- Customer needs assessment
- Visual merchandising
- Good communications skills
- Hardworking
Timeline
Sales Assistant
Zara
09.2024 - 01.2025
Sales Assistant
New Yorker
12.2023 - 09.2024
Sales Manager
METRO (MAKRO) Cash & Carry Ukraine
12.2005 - 01.2022
Restaurant Waiter
Alaska
01.2004 - 12.2004
Bachelor of Science -
MAUP
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