Ela Rybczyńska
Amsterdam
Summary
Motivated individual with experience in customer service and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service, problem solving and coordinating complex activities with a solutions-oriented mindset.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
BAYER AG
08.2021 - Current
- Supporting and providing services to internal customers (B2B) for all EMEA countries
- Partnering with all the stakeholders to ensure accurate processing and management
- Building and maintaining relationships with all Bayer partners
- Developing intimate knowledge and understanding of customers, infrastructure, organizational setups, growth goals and business cycles
- Building strategic organizational plans
- Supply chain management for shipments to > 60 countries
- Improving of process and procedures to ensure performance efficiency.
CUSTOMER SERVICE SPECIALIST
BOOKING.COM
02.2020 - 06.2021
- Supporting communication between guests and partners to resolve easy to complex issues
- Replying to emails and messages from customers all over the world
- Navigating different online IT tools
- Supporting teammates and colleagues with peer-to-peer learning and constructive feedback
- Ensuring high level of customer service.
MARKETING COMMUNICATION INTERN
PHILIPS
02.2018 - 02.2019
- Creating internal communication strategies, channels and contents
- Updating internal websites content
- Building and increasing engagement and collaboration within organization
- Supporting Marketing Team in everyday tasks.
ONLINE MARKETING INTERN
CMG WORLDWIDE
02.2017 - 08.2017
- Creating and promoting content for clients' websites
- Finding suitable marketing strategies
- Supporting Team in everyday tasks.
Education
BACHELOR OF BUSINESS ADMINISTRATION - International Business and Management Studies
SAXION UNIVERSITY OF APPLIED SCIENCES
Deventer02.2019
Skills
- SAP / Sales Force knowledge
- Account Management
- B2B
- Project Management
- Order Management
- Stakeholders Management
- Communication
- Teamwork and Collaboration
- Supply Chain Management
- Relationship building and management
- Microsoft Office proficiency
- Customer Service
- Problem-Solving
Languages
Polish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
Timeline
Customer Account Specialist
BAYER AG
08.2021 - Current
CUSTOMER SERVICE SPECIALIST
BOOKING.COM
02.2020 - 06.2021
MARKETING COMMUNICATION INTERN
PHILIPS
02.2018 - 02.2019
ONLINE MARKETING INTERN
CMG WORLDWIDE
02.2017 - 08.2017
BACHELOR OF BUSINESS ADMINISTRATION - International Business and Management Studies
SAXION UNIVERSITY OF APPLIED SCIENCES
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